Member Services Ambassador

4 weeks ago


Santa Barbara, California, United States Santa Barbara Zoo Full time
Member Services Ambassador

Are you passionate about delivering exceptional customer service and working in a fast-paced team environment? We are seeking a highly motivated and organized Member Services Ambassador to join our team at the Santa Barbara Zoo.

Key Responsibilities:

  • Provide quality service to current and prospective members and guests in the office and at the Zoo entrance
  • Communicate professionally via phone, email, and in person, meeting needs in a timely manner
  • Process membership mail and phone orders, as well as gift memberships
  • Handle membership billing and accounting research, collaborating with other departments as needed
  • Assist with entering new and updated data into the Point-of-Sale (POS) system and membership database
  • Respond to public inquiries concerning membership and other Zoo programs

Requirements:

  • High school graduate
  • Prior experience in customer service working directly with the public desirable
  • Prior experience working with member/donor database desirable

What We Offer:

  • Competitive hourly rate of $17.00
  • Opportunity to work in a beautiful and unique environment
  • Free parking and guest passes
  • Discounts on food services and retail purchases


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