Member Services Ambassador
4 weeks ago
Are you passionate about delivering exceptional customer service and working in a fast-paced team environment? We are seeking a highly motivated and organized Member Services Ambassador to join our team at the Santa Barbara Zoo.
Key Responsibilities:
- Provide quality service to current and prospective members and guests in the office and at the Zoo entrance
- Communicate professionally via phone, email, and in person, meeting needs in a timely manner
- Process membership mail and phone orders, as well as gift memberships
- Handle membership billing and accounting research, collaborating with other departments as needed
- Assist with entering new and updated data into the Point-of-Sale (POS) system and membership database
- Respond to public inquiries concerning membership and other Zoo programs
Requirements:
- High school graduate
- Prior experience in customer service working directly with the public desirable
- Prior experience working with member/donor database desirable
What We Offer:
- Competitive hourly rate of $17.00
- Opportunity to work in a beautiful and unique environment
- Free parking and guest passes
- Discounts on food services and retail purchases
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