Admissions Outreach Coordinator

1 week ago


Palatine, Illinois, United States Harper College Full time
About Harper College
Harper College, a premier community college in the United States, serves approximately 29,000 students annually in Chicago's northwest suburbs. Established in 1965, our college offers associate degree and certification programs, advanced career programs, workforce training, professional development, continuing education classes, accelerated degree options for adults, and developmental education programs.

Role Overview
We are seeking a highly motivated and detail-oriented Front Desk Receptionist to join our Admissions Outreach team. As a key member of our front-line staff, you will provide exceptional customer service to prospective students, families, and high school counselors while promoting our academic programs and opportunities.

Responsibilities
- Assist prospective students with check-in, drop-in queue, and admissions processes
- Provide phone support, make referrals, and deliver exceptional customer service
- Collaborate with the Operations Manager on hiring, training, and scheduling of front desk staff
- Direct day-to-day activities of student staff in the absence of leadership
- Respond to student inquiries through Salesforce CRM
- Maintain the Admissions Outreach case queue in Salesforce
- Conduct campus tours with prospective students and families
- Update front desk support materials and information folders monthly

$43,000 - $50,000 per year, depending on experience. Our salary ranges reflect our commitment to equitable pay practices and attracting top talent. We prioritize transparency and invite open discussions about compensation.

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