Student Services Receptionist

3 weeks ago


Palatine, Illinois, United States Harper College Full time
About Harper College

Harper College is a premier community college serving approximately 29,000 students annually in Chicago's northwest suburbs. We are committed to fair and equitable compensation for all employees and prioritize transparency in salary information.

Job Description

This role is responsible for serving as the primary point of contact for prospective students and their families at Harper College. The successful candidate will work in a fast-paced environment, providing exceptional customer service and supporting the admissions process.

Key Responsibilities
  • Assist prospective students with check-in, drop-in queues, and admissions applications.
  • Answer phone calls, provide referrals, and offer outstanding customer service.
  • Support the Operations Manager with staff hiring, training, and scheduling.
  • Lead front desk student staff in the absence of department leadership.
  • Respond to student inquiries through Salesforce CRM.
  • Maintain the Admissions Outreach case queue in Salesforce.
  • Conduct campus tours with prospective students and families.
  • Update front desk support materials and standard operating procedures monthly.
Qualifications and Compensation

A minimum of two years' experience in a general office or customer service setting is required, along with excellent verbal and written communication skills. Estimated salary range: $55,000 - $65,000 per year.



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