Admissions Front Desk Associate

4 weeks ago


Palatine, Illinois, United States Harper College Full time
About the Job

We are seeking a highly skilled Admissions Front Desk Associate to join our team at Harper College. This individual will serve as the primary point of contact for prospective students and their families, providing exceptional customer service and supporting the admissions process.

Responsibilities
  • Check-in prospective students, manage drop-in queues, and assist with admissions applications.
  • Answer phone calls, make referrals, and deliver outstanding customer service.
  • Collaborate with the Operations Manager to hire, train, and schedule front desk staff.
  • Lead student staff members in the absence of department leadership.
  • Respond to student inquiries via Salesforce CRM.
  • Maintain the Admissions Outreach case queue in Salesforce.
  • Conduct campus tours with prospective students and families.
  • Update front desk resources and standard operating procedures monthly.
Requirements

A minimum of two years' experience in a general office or customer service setting is required, along with excellent verbal and written communication skills. Estimated salary range: $50,000 - $60,000 per year.


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