Fitness Club Representative

4 days ago


Tulsa, Oklahoma, United States Crunch Fitness Full time
Member Services Representative

Crunch Fitness is seeking a highly motivated and customer-focused Member Services Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our members and guests, ensuring a warm and welcoming environment that exceeds their expectations.

Key Responsibilities:
  • Provide exceptional customer service to members and guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Assist with membership sales, promotions, and renewals, ensuring a seamless and efficient process.
  • Promote membership privileges, including tanning, group fitness, small group training, and childcare, to increase member engagement and retention.
  • Deliver on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards.
  • Check in all members and guests in accordance with company procedures, resolving any member check-in issues.
  • Answer phones in a courteous, helpful, and professional manner, providing accurate information and resolving member inquiries.
  • Communicate special events and promotions to members and guests, ensuring they are informed and engaged.
  • Facilitate all member requests or forward to a manager, ensuring prompt and effective resolution.
  • Maintain a professional and courteous disposition, providing a positive experience for all members and guests.
  • Be an expert in all club facility, services, programs, and schedules/hours of operation, providing accurate information and support to members and guests.
  • Maintain a clean and organized work area, ensuring a safe and welcoming environment.
  • Able to navigate all stations of the front desk area, including check-in, Relax & Recover, guest services, and membership sales.
  • May be asked to clean beyond shift duties to support a clean, crisp, and grand-opening ready facility.
  • Perform opening and closing checklist and duties, ensuring a smooth and efficient process.
Requirements:
  • Minimum 1 year of experience in a service-oriented position preferred.
  • Ability to communicate effectively and demonstrate proficiency in reading and writing skills required.
  • Strong customer service orientation.
  • CPR/AED certification required (can be obtained within 30 days of hire).
Compensation and Benefits:
  • $12-14/hour + Commission.
  • PTO.
  • Subsidized health insurance coverage (health, dental, vision) for full-time positions.
  • Basic Life and AD&D.
  • HSA.
  • Short-term disability.
  • Free gym membership.
Travel:

No travel required.

Crunch Fitness is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations as applicable. We provide equal employment opportunities to all employees and employment applicants and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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