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Customer Service Representative

2 months ago

Tulsa, Oklahoma, United States Planet Fitness Full time
Job Summary

The Member Services Representative will be responsible for delivering exceptional customer service to Planet Fitness members, prospective members, and guests, creating a positive and engaging experience.

Key Responsibilities
  • Provide superior customer service to members, prospective members, and guests, ensuring a positive and memorable experience.
  • Manage front desk activities, including answering phones, checking members into the system, and facilitating new member sign-ups.
  • Assist with maintaining the cleanliness and organization of the club, ensuring a safe and welcoming environment.
  • Respond to member inquiries and concerns in a timely and professional manner, escalating issues to Assistant Manager or Manager as needed.
Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability are essential.
  • Exceptional customer service skills, with the ability to interact positively and professionally with members and colleagues.
  • Strong listening and problem-solving skills, with the ability to empathize and demonstrate diplomacy in all interactions.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Occasional lifting of up to 50 lbs.
  • Occasional exposure to toxic chemicals.