Customer Service Liaison
1 week ago
Customer Relations Representative
At State Farm Insurance, we're looking for a skilled Customer Relations Representative to join our team. As a key member of our customer service team, you'll be responsible for providing exceptional service to our customers, answering their inquiries, resolving issues, and offering solutions that meet their needs. You'll also process policy changes, claims, and payments accurately and efficiently, while maintaining customer records and updating information as necessary. Additionally, you'll collaborate with team members to ensure seamless customer experiences and promote and cross-sell insurance products and services to meet customer needs. If you're a customer-focused professional with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
- Provide exceptional customer service by answering inquiries, resolving issues, and offering solutions that meet customer needs.
- Process policy changes, claims, and payments accurately and efficiently.
- Maintain customer records and update information as necessary.
- Collaborate with team members to ensure seamless customer experiences.
- Promote and cross-sell insurance products and services to meet customer needs.
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