Customer Service Representative
4 weeks ago
Overview:
Aerotek is seeking a highly skilled Customer Service Representative to join our team at our corporate office in Tempe, AZ. This is an exciting opportunity to work in a fast-paced environment and make a meaningful impact in the lives of our clients and employees.
Key Responsibilities:
- Triage incoming calls regarding new and existing workers compensation claims.
- Intake new claims and serve as a liaison between employees and Third-Party Administrators (TPAs).
- Refer injured workers to treatment facilities and arrange for transportation when necessary.
- Assist with facilitating post-accident drug testing.
- Support adjusters in investigating claims by gathering and forwarding information needed to analyze liability and root cause of accidents.
- Enter claim data into various claims management systems.
- Provide exceptional customer service to clients, contractors, field office representatives, claims adjusters, attorneys, and physicians.
- Make effective and appropriate decisions.
- Interpret and communicate policies and procedures, including complex materials.
- Prepare clear and concise documentation in written and oral communications.
Requirements:
- High School Diploma required.
- Minimum one (1) year customer service experience required.
- Prior insurance experience in claims and/or call center experience preferred.
- Ability to operate a computer keyboard with accuracy and speed.
- Experience with using multiple software and platforms.
- Ability to work under stringent deadlines and prioritize work in a high-volume multi-task environment.
- Deal effectively and professionally with adverse and difficult situations.
What We Offer:
- Competitive hourly rate of $21.63/hour (annualized at $45,000) + quarterly bonuses.
- Monday - Friday schedule with hours from 9am - 6pm.
How to Apply:
Please submit your application to [insert contact information].
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