Customer Service Representative II

1 week ago


Tempe, Arizona, United States Overhead Door Full time
Job Summary

As a Customer Service Representative II at Overhead Door, you will be responsible for managing medium to large accounts, providing solutions to customer requests, and performing order entry at both sales invoicing level and request for products from supply plants. You will also be required to notify customers of potential backorders, credit issues, order availability, and any other information regarding orders. Additionally, you will act as a liaison between Nation Serve and plant departments, gather necessary information, and respond appropriately. You will process all necessary paperwork for the daily operation of Nation Serve as required, including dealing with all warranty issues and follow through to resolution. You may also be required to assist the GM and AGM with inventory controls, including cycle counts, daily review of inventory levels, scrap processing, and loss prevention. You will provide technical assistance for customers and ensure that all customer interactions are handled in a professional and courteous manner.

Responsibilities

Manage medium to large accounts (80K a year and up)
Find solutions to customer requests for information concerning order tracking, order expediting, and product availability for residential commercial, rolling steel, and parts
Perform order entry at both sales invoicing level and request for products from supply plants
Notify customers of potential backorders, credit issues, order availability, and any other information regarding orders
Act as a liaison between Nation Serve and plant departments, gather necessary information, and respond appropriately
Process all necessary paperwork for the daily operation of Nation Serve as required, including dealing with all warranty issues and follow through to resolution
May need to assist the GM and AGM with inventory controls, including cycle counts, daily review of inventory levels, scrap processing, and loss prevention
Provide technical assistance for customers

Qualifications

3-5 years Customer Service experience, door industry preferred
High School diploma or GED required
Highly proficient with Microsoft office suite required
Action Oriented
Communicates Effectively
Manages Ambiguity
Resourcefulness
Plans and Aligns
Optimizes Work Processes

Core Competencies

Customer Focus
Drive Results
Collaborates
Instills Trust

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