Retail Banking Specialist

6 days ago

Morris Plains, New Jersey, United States TD Bank Group Full time
Job Description

We are seeking a highly skilled and customer-focused Retail Banker II to join our team at TD Bank Group. As a Retail Banker II, you will play a critical role in delivering exceptional customer experiences and building strong relationships with our clients.

Key Responsibilities
  • Act as a subject matter expert in the store, providing customers with expert advice on banking solutions and products.
  • Build and maintain strong relationships with customers, understanding their financial needs and providing tailored solutions to meet their goals.
  • Utilize customer relationship management tools to proactively identify customer needs and provide solutions.
  • Evaluate and resolve customer issues, escalating when necessary.
  • Participate in customer outreach, servicing, and advice activities to deliver on our brand promise.
  • Engage in conversations with customers about loan products and facilitate the application process.
  • Maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).
Requirements
  • HS Diploma or GED required; 2-year degree preferred.
  • 2+ years of related experience working with customers and/or sales in any capacity.
  • Teller experience preferred.
  • Cross-trained to take customer transactions upon hire.
  • Superior customer service skills.
  • Strong organization skills to handle multiple tasks in a fast-paced environment.
  • Excellent communication skills with the ability to be concise, clear, and consistent.
  • Demonstrated effective problem-solving skills.
  • Demonstrated ability to schedule and prioritize work.
  • Demonstrated ability to work independently and within deadlines.
  • Proficient in Microsoft Office.
  • Ability to provide community services, including financial education classes.
  • Notary license preferred.
What We Offer

As a Retail Banker II at TD Bank Group, you will have the opportunity to work in a dynamic and customer-focused environment. We offer a competitive compensation package, including base salary and variable compensation/incentive awards. Additionally, you will have access to a comprehensive benefits package, including health and well-being benefits, savings and retirement programs, paid time off, and banking benefits and discounts.

We are committed to providing our colleagues with the support they need to thrive both at work and at home. Our colleague development program includes regular career, development, and performance conversations, as well as access to an online learning platform and mentoring programs. We also offer training and onboarding sessions to ensure that you have everything you need to succeed in your new role.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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