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Reservations Coordinator
2 months ago
We are seeking a highly skilled Reservations Specialist to join our team at Traveling TEAMS Inc. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and ensuring seamless reservation experiences.
Responsibilities- Answer incoming calls to assist with reservations, confirmations, room need requests, and questions.
- Warmly greet a high volume of calls and perform reservation procedures.
- Explain hotel details, rates, services, amenities, and other information about the hotels as requested.
- Sell, process, enter, and confirm room reservations using Traveling TEAMS selling techniques and strategies.
- Provide incoming callers with appropriate room assignments and types while up-selling when appropriate.
- Previous customer service experience preferred.
- Excellent verbal communication skills required.
- Positive interpersonal skills required.
- Must be fluent in verbal and written English.
- Excellent computer and typing skills are required. Excel and Word proficiency desired.
- Phenomenal listening and comprehension skills required.
Traveling TEAMS Inc was founded on the simple concept of service. We decided from the beginning that we would only serve youth sports and now we are the leading youth sports housing provider with every major brand in over 600 markets throughout North America.
