Restaurant Manager
4 weeks ago
At Xperience XRG, we're seeking a skilled Restaurant Manager to lead our team in delivering exceptional dining experiences. As a key member of our hospitality team, you'll be responsible for fostering a culture of excellence, refinement, and impeccable service within our elevated dining establishments.
Key Responsibilities:
- Train and develop staff to provide exceptional customer service and maintain high standards of service quality.
- Implement and lead ongoing training sessions to keep staff updated on menu changes, new offerings, and evolving service standards.
- Support the onboarding process for new hires, ensuring they're acquainted with the restaurant's culture, service standards, and elevated dining protocols.
- Establish methods for monitoring and evaluating staff performance, identifying areas for improvement and providing constructive feedback.
- Develop training modules to enhance staff knowledge of the menu, including detailed descriptions of dishes, ingredients, and recommended pairings.
- Communicate service standards that align with the elevated dining concepts, covering aspects such as table settings, wine service, and guest interaction.
- Train staff on the art of customer interaction in a fine dining setting, including maintaining professionalism, handling special requests, and creating a personalized experience.
- Support effective upselling techniques, ensuring staff can confidently recommend premium menu items and beverages.
- Provide guidance on fine dining etiquette, including proper use of cutlery, napkin etiquette, and other elevated dining protocols.
- Ensure that all staff members are well-versed in compliance with health and safety regulations, alcohol service laws, and any other relevant industry standards.
Requirements:
- 3 years' experience in a supervisory position, in a high-volume fine dining full-service restaurant.
- Ability to work independently and as a team.
- Valid Driver's License with a clean motor vehicle driving record.
- Proof of eligibility to work in the United States.
- 21+ years of age.
About Xperience XRG:
Xperience XRG is a leading hospitality company dedicated to delivering exceptional dining experiences. We're committed to fostering a culture of excellence, refinement, and impeccable service within our elevated dining establishments. If you're a skilled Restaurant Manager looking for a challenging and rewarding role, we encourage you to apply.
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