HVAC Systems Sales and Service Specialist
13 hours ago
As an HVAC Systems Sales and Service Specialist with D&L Parts Company, you will be responsible for providing exceptional customer service to all D&L customers. This includes utilizing in-depth knowledge of products, procedures, and policies to meet/exceed sales, margins, and profitability quota.
Main Responsibilities:
- Learn the skills necessary to offer top-notch service with our new and existing Trane, Goodman, and OXBOX customers.
- Contact HVAC/Appliance technicians, builders, and multifamily maintenance in the Charlotte market to use D&L as their new source for HVAC and Appliance parts, equipment, and supplies.
- Research viable solutions and inform customers of product availability, unit prices, delivery dates, anticipated delays, and any additional information needed for customer inquiries/sales.
- Provide customer service as required to all counter, internet, and telephone customers.
- Process orders and inquiries as required to meet/exceed sales, margins, and profitability quota, up-selling and cross-selling to customers.
- Handle and process warranty claims, paperwork, associated computer data entry, customer complaints, and problems effectively and timely.
Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Effective oral/written communication skills.
- Attention to detail/Accuracy.
- Ability to multitask and work under pressure.
- Quick learner/Able to resolve problems.
- Works well with others (team player).
- Reliability/Dependability.
- Excellent follow-through (with customers & workforce).
- Results-oriented.
- Well with limited supervision.
Salary: $45,000 - $60,000 per year, depending on experience.
Education and Experience:
- High School Diploma or equivalent.
- Minimum 2 years' experience in HVAC/Appliance customer service, sales, or maintenance.
- Wholesale/retail sales experience preferred.
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