Help Desk Analyst

3 days ago


Plymouth Meeting, Pennsylvania, United States Apex Systems Full time
Job Title: Help Desk Analyst

We are seeking a skilled Help Desk Analyst to join our team at Apex Systems. As a Help Desk Analyst, you will be responsible for providing technical assistance and support to end-users for hardware, software, and systems via phone.

Key Responsibilities:
  • Investigate and resolve computer software and hardware problems of users.
  • Provide technical assistance and support to end-users via phone.
  • Answer questions and apply knowledge of computer software, hardware, systems, and procedures.
  • Collaborate with technical and non-technical co-workers to research problems and find solutions.
  • Escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution.
Requirements:
  • Experience with call tracking and ticketing software.
  • Attentive to details and ability to be resourceful.
  • Ability to support users with limited knowledge of computers, software, hardware, and systems.
  • Above average communication skills and telephone manner.
  • Excellent organizational skills.
  • Basic User & Security Group Active Directory administration.
  • Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365.
  • Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation).
What We Offer:

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

We are an equal opportunity employer and welcome applications from diverse candidates. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or.


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