Help Desk Specialist

4 days ago


Plymouth Meeting, Pennsylvania, United States Apex Systems Full time
Job Summary

We are seeking a skilled Help Desk Technician to join our team at Apex Systems. As a Help Desk Technician, you will be responsible for providing technical support to our clients and ensuring that their IT needs are met.

Key Responsibilities
  • Provide technical support to clients via phone, email, and in-person
  • Troubleshoot and resolve technical issues with desktops, laptops, and other IT equipment
  • Document and track technical issues and resolutions
  • Collaborate with other teams to resolve complex technical issues
  • Stay up-to-date with the latest technology trends and advancements
Requirements
  • Associate degree or equivalent experience in a related field
  • Strong technical skills and knowledge of IT systems and software
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Flexibility to work a variety of shifts, including weekends and holidays
What We Offer

At Apex Systems, we offer a comprehensive benefits package, including health insurance, retirement savings, and paid time off. We also provide opportunities for professional development and career advancement.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.


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