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Healthcare Support Specialist

2 months ago

Akron, Ohio, United States Cleveland Clinic Full time

About the Role:

As a vital member of the Cleveland Clinic, you will engage with dedicated healthcare professionals to deliver exceptional patient-centered care. This position emphasizes collaboration and support, ensuring that patients receive the highest quality of healthcare services.

Key Responsibilities:

  • Prepare patients for examinations and treatments, ensuring thorough completion of medical histories and obtaining vital signs.
  • Administer injections, assist with splinting, and apply dressings as directed by healthcare providers.
  • Ensure the sterilization of instruments and equipment according to established protocols.
  • Conduct CLIA Waived tests as instructed, maintaining quality control for all tests performed.
  • Perform phlebotomy duties as required.
  • Manage inventory by ordering and maintaining necessary medical supplies.
  • Execute general receptionist tasks as needed, including:
    • Verifying and updating patient information in the management system.
    • Collecting co-pays and managing financial transactions accurately.
    • Answering phone calls promptly and courteously, taking messages and providing information as necessary.
    • Assembling and updating patient medical records.
    • Completing referrals and pre-certifications as required.
    • Processing requests for medical records in an appropriate manner.
    • Sorting mail and other correspondence as needed.
    • Participating in mandatory training to maintain competencies and certifications.
    • Adhering to policies regarding attendance, confidentiality, and professional conduct.
  • Other responsibilities as assigned.

Qualifications:

  • Graduation from an accredited Medical Assistant program is required.
  • Certification from the American Association of Medical Assistants is preferred, with a requirement to obtain certification within 90 days of hire.

Skills and Experience:

  • Ability to maintain competencies specific to the patient population served.
  • Strong written and verbal communication skills.
  • Proficiency with multi-line telephone systems and computer applications.
  • Exceptional customer service skills.
  • Ability to handle financial transactions securely.

Work Environment:

Experience in a medical office setting is preferred. Adherence to safety protocols and the use of personal protective equipment is mandatory.

Cleveland Clinic is committed to equal employment opportunities for all individuals, including women, minorities, veterans, and individuals with disabilities.