Host/Hostess - Denny's Rialto, CA
4 weeks ago
We are seeking a friendly and courteous Host/Hostess to join our team at Denny's Rialto location. As a Host/Hostess, you will be responsible for greeting and seating guests, receiving payment, and assisting other service personnel to provide total guest satisfaction.
Responsibilities:- Greet guests immediately in a friendly manner upon arrival and acknowledge at departure.
- Demonstrate a sense of urgency and meet service cycle timing standards.
- Seat guests at clean, dry tables utilizing proper seating rotation.
- Determine and provide for any special needs of guests.
- Maintain guest waiting list and adhere to proper seating order procedures.
- Describe promotions and suggestively sell while seating guests; take initial beverage order.
- Attend to any other guest needs during the entire dining experience as warranted.
- Demonstrate safe cash handling procedures in accordance with policy and accurately complete cash, credit card, and discount transactions.
- Use proper telephone etiquette.
- Enter and deliver To Go orders correctly.
- Address complaints promptly in a courteous manner, and notify the supervisor of any issues.
- Assist service personnel in providing beverage orders and refills and clearing and setting tables.
- Willingly assist other team members without being asked.
- Maintain proper supply of clean menus.
- Lift and carry supplies and equipment up to 30 lbs.
- Demonstrate knowledge of station and floor breakdowns.
- Possess strong product and menu knowledge.
- Maintain foyer area of restaurant to be clean, organized, and inviting to guests.
- Complete all required side-work, including deep cleaning assignments.
- Adhere to Denny's Brand Standards and internal policies and procedures.
- Provide courteous service and be cordial to all team members and guests.
- Must have ability to communicate effectively in English, both orally and in writing.
- Must be able to pass all required tests and training requirements for the position.
- Must be able to work in a team environment.
- Meets Denny's uniform and grooming standards and maintains them throughout the shift.
- Must be able to work flexible schedule, including holidays, nights, and weekends.
- Must have excellent guest service skills.
- Must be dependable and able to learn basic tasks and follow instructions.
- Must place a value on diversity and show respect for others.
We offer a competitive salary and benefits package, including medical, dental, and vision benefits, employee discount, free beverages, and more. If you are a team player with excellent communication skills and a passion for providing exceptional guest service, we encourage you to apply for this exciting opportunity.
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