Denco Family Host/Hostess Rialto Location

1 month ago

Rialto, California, United States Denco Family Full time

Host/Hostess - A Key Role at Denco Family Rialto

Denco Family restaurant is seeking a skilled and friendly Host/Hostess to join our team at the Rialto location. This individual will be responsible for greeting guests, seating them, and ensuring a positive dining experience. They will also be responsible for receiving payment, handling cash transactions, and assisting other service personnel as needed.

Key Responsibilities:

  • Greet guests immediately in a friendly and courteous manner upon arrival and acknowledge their departure
  • Demonstrate a sense of urgency and meet service cycle timing standards
  • Seat guests at clean, dry tables utilizing proper seating rotation and ensuring tables are set with menus and utensils
  • Determine and provide for any special needs of guests, such as high chairs or booster seats
  • Maintain a guest waiting list and adhere to proper seating order procedures
  • Describe promotions and suggestively sell while seating guests, taking initial beverage orders
  • Attend to any other guest needs during the entire dining experience, including refilling drinks and clearing tables
  • Demonstrate safe cash handling procedures in accordance with company policy and accurately complete cash, credit card, and discount transactions
  • Use proper telephone etiquette and communicate effectively with guests and other team members
  • Enter and deliver "To Go" orders correctly and efficiently
  • Address complaints promptly in a courteous manner, notifying a supervisor of any issues
  • Assist service personnel in providing beverage orders and refills, clearing and setting tables
  • Willingly assist other team members without being asked, demonstrating a team-oriented attitude
  • Maintain the foyer area of the restaurant clean, organized, and inviting to guests
  • Complete all required side-work, including deep cleaning assignments, to maintain a clean and welcoming environment
  • Adhere to Denco Family Brand Standards and internal policies and procedures
  • Provide courteous service and be cordial to all team members and guests

Benefits:

  • Employee Discount - receive 50% discount on meals during shifts
  • FREE Beverages - receive free soft drinks, coffee, tea, and water during shifts
  • FREE Uniform - receive a brand-new uniform at orientation
  • Company-wide discount - receive a 25% discount at over 40 company-affiliated restaurants
  • Flexible Schedules - we work with employees to ensure work/life balance
  • Employee Referral Bonus - refer a friend and receive a payment
  • Employee Assistance Program - receive confidential, personal, and web-based support on various topics
  • Advancement - on-the-job skills training to prepare employees for upward mobility opportunities

Qualifications:

  • Must have ability to communicate effectively in English, both orally and in writing
  • Must be able to pass all required tests and training requirements for the position
  • Must be able to work in a team environment
  • Meets Denco Family uniform and grooming standards and maintains them throughout the shift
  • Must be able to work flexible schedules, including holidays, nights, and weekends
  • Must have excellent guest service skills
  • Must be dependable and able to learn basic tasks and follow instructions
  • Must place a value on diversity and show respect for others

This job description is intended to describe the general nature and level of work being performed by the employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or tasks which may be required to be performed in this position. Denco Family may amend, change, or modify the responsibilities and duties of this position to meet business needs as necessary. This job description does not constitute a contract for employment and may be changed at the discretion of the employer with or without notice.

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