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Assistant Property Manager for Affordable Housing

2 months ago

Salt Lake, Utah, United States Housing Connect Full time
Job Overview

Mission of Housing Connect

At Housing Connect, we are dedicated to ensuring that every individual has access to a safe and comfortable home. Our residences serve as a foundation for our values, aspirations, and drive to improve our lives and those of our families.

As a prominent organization addressing the affordable housing crisis, we have successfully connected numerous individuals with the resources they need to achieve stability. Our efforts have garnered recognition both locally and nationally.

In the role of Assistant Property Manager, you will support the Property Manager in the efficient oversight of properties, including those funded by Section 42 Low-Income Tax Credits and HOME funds. During the Property Manager's absence, you will take on all responsibilities necessary to fulfill the mission and objectives of the properties. Your duties will also encompass managing rent collections, leasing units, conducting annual renewals, and maintaining weekly reports on rents and deposits.

Key Responsibilities

Property Management

  • Assist in the effective administration of properties.
  • Ensure compliance with all funding and agency regulations.
  • Collaborate with the waiting list specialist to verify potential tenants, conduct briefings and orientations for applicants, and market units to ensure timely occupancy.
  • Collect rents as necessary, coordinating with the Property Manager and accounting team to record payments. Prepare maintenance billing statements, delinquent account notifications, and notices for nonpayment and other violations. Work with Services Staff to manage client account statuses.
  • Address tenant or applicant inquiries via phone or in person, resolving issues when possible and referring complex matters to Technical Support Services, Services Staff, or Supervisors.
  • Draft new leases and obtain tenant signatures. Prepare re-certifications, lease renewals, interim adjustments, and other documentation. Conduct initial inspections to assess unit conditions prior to leasing and ensure compliance with housing quality standards.
  • Maintain accurate records for each client, documenting and reporting all issues to the supervisor. Regularly update data on the computer system.
  • Recommend cases of non-compliance to the Property Manager for legal action and provide necessary support during proceedings.
  • Ensure residents comply with lease agreements and Housing Connect regulations, issuing lease violations and serving notices for non-payment or other infractions. Respond promptly to all lease violations.
  • Participate in grievance meetings and eviction processes, representing Housing Connect professionally.
  • Coordinate with law enforcement for lockouts of residents with court-ordered eviction notices. Attend training to prepare for potential eviction and lockout situations.
  • Conduct regular inspections of properties as required, documenting and reporting vacancies to appropriate staff. Secure vacant units and report maintenance requests from tenants and staff.
  • Engage in ongoing training, read relevant publications, and collaborate with others in the field to stay informed about changing federal regulations and policies.
  • Work collaboratively and professionally with other public agencies and organizations to enhance resident support.

Resident Engagement

  • Attend regular meetings to address resident needs, service provider interactions, and maintenance discussions while reviewing policies and procedures.
  • Conduct in-person visits to listen to resident feedback, concerns, and suggestions.
  • Ensure maintenance requests are addressed satisfactorily by following up with residents on completed service requests weekly.
  • Regularly inspect community grounds and facilities, contributing to cleanliness and curb appeal by addressing litter and repairs.
  • Participate in Resident Association meetings or workshops as necessary.
  • Promote and engage in activities that foster secure housing and opportunities for residents' personal growth and development.
  • Consistently enforce community policies.
  • Meet client needs by providing interpretation and translation services when appropriate, utilizing agency-approved resources.

Administrative Duties

  • Update reports related to rent collections, move-out notices, lease violations, and provide information to services staff and the property manager.
  • Organize and maintain all relevant leases and documentation.
  • Proofread all lease-related paperwork for accuracy.

Minimum Qualifications:

  • High School diploma or equivalent.
  • Two years of full-time experience in related fields, including property management, administrative roles, low-income tax credits, real estate marketing, rent collection, and leasing.
  • Valid Utah Driver's License and ability to use a personal vehicle for property inspections and administrative tasks.
  • Proficient in computer usage.
  • Preferred training in low-income tax credit compliance.

Knowledge Requirements:

  • Familiarity with Housing Connect policies and procedures, especially regarding property management.
  • Understanding of basic office practices, procedures, and equipment.
  • Proficient in using Housing Connect's computer systems and software.
  • Basic English proficiency for effective verbal and written communication.
  • Mathematical skills sufficient for rent collection summaries, deposits, and adjustments.

Skills and Abilities:

  • Ability to maintain accurate records such as tenant files and vacancy reports.
  • Professional writing and speaking skills.
  • Ability to collaborate effectively with agency staff and community officials.
  • Capability to work independently with minimal supervision.
  • Present a professional and positive demeanor to residents, staff, and external organizations.

Remote Work: No

Job Type: Full-time

Hours: 8-hour daytime shift, Monday - Friday