Housing Navigator

2 weeks ago

Salt Lake, Utah, United States The Road Home Full time
About The Road Home

The Road Home is a 501c3 non-profit social services agency dedicated to helping individuals and families step out of homelessness and back into our community. Our mission is to provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps people move back into housing.

Job Summary

We are seeking a compassionate and empathetic Housing Navigator to assist and advocate on behalf of individuals and families to locate, secure, and retain affordable permanent housing. The successful candidate will plan and coordinate services for prioritized households, identify appropriate housing options, and interact with property managers and other organizations on behalf of participants.

Key Responsibilities
  • Complete assessments with individuals and families to assess eligibility for rental assistance programs based on grant-specific criteria and requirements.
  • Refer clients who are ineligible for rental assistance to Rapid Housing Navigators for housing support.
  • Identify strategies and resources to mitigate issues with credit reports, utility arrears, criminal records, and/or unfavorable landlord references which may impact housing eligibility.
  • Progressively engage individuals and families in locating suitable housing options that align with their unique needs and preferences, accompanying them to property viewings as needed.
  • Maintain and accurate and current housing portfolio to provide participants with listings of potential housing options in alignment with their needs and geographic preferences.
  • Assist participants with completing applications, including preparing/obtaining any needed documentation, tracking application status, and negotiating with potential property managers.
Requirements
  • Lived, work or volunteer experience preferred or a degree in a related field.
  • Experience working or volunteering with diverse populations.
Preferred Qualifications
  • Demonstrated awareness of and sensitivity to diverse populations.
  • Familiarity with Trauma-Informed Care and Housing First philosophies.
  • Self-directed and collaborative team member who can accept feedback.
  • Ability to communicate effectively and handle difficult situations with professionalism, compassion, and from a trauma-informed perspective.
  • Excellent organizational and computer skills (Microsoft Suite, Calendar, Tracking, e-mail, ETC).
  • Demonstrated experience cultivating collaborative relationships with community partners.
  • Must have a valid driver's license and be insurable to drive an agency vehicle.
  • Must pass a pre-employment background check and drug screen.

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