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Assistant General Manager

2 months ago


Lakewood, California, United States Macerich Full time
{"title": "Assistant General Manager", "description": "About the Role

Macerich is seeking a highly skilled and motivated Assistant General Manager to join our team. As a key member of our property operations team, you will be responsible for ensuring the execution of Macerich's policies and procedures, promoting outstanding customer service, and driving business growth.

Key Responsibilities
  • Assist the mall team in implementing strategic initiatives, including strategic plans, business plans, and business initiative programs.
  • Work closely with the General Manager and Operations Manager to ensure all capital and major projects are on schedule and within budget.
  • Assist the mall team in regular reviews, evaluations, and updates of strategic and business plans, and forecasts.
  • Coordinate with Leasing, Business Development, and Shared Services in the preparation and continuous evaluation of the property forecast, billing and collection process, and addressing significant forecast and billing variances.
  • Follow Company procedures relating to late charges, letters of default, tenant inquiries, and tenant deliverables and correspondence.
  • Perform analytical review of sales reports and completion of sales variance reports.
  • Work in partnership with the Operations Manager, Security, and contracted security provider to ensure a safe and pleasant shopping environment and preservation of the center's physical assets.
  • Ensure performance of housekeeping and maintenance contractors, as well as other key partners, meets company expectations.
  • Assist with bids and executes property maintenance contracts.
  • Monitor monthly financial statements; manage expense variances.
  • Analyze incident reports, assessing risk, and make recommendations for improvements.
  • Foster strong working relationships with law enforcement, city departments, and appropriate community organizations.
  • Work with the Marketing Manager and support the Marketing department in its role of generating traffic and sales and forging stronger relationships with our key audiences.
  • Establish and maintain positive alliances with retailers and understand their business in order to maximize sales productivity and success.
  • Provide support to Leasing efforts, coordinating with them to ensure that the correct balance between income generation and merchandise mix is achieved for the center's short- and long-term benefit.
  • Participate in the relationships between the Tenant Coordination and Real Estate departments and the property, customer, contractor, community, and city departments.
  • Work with the Property Manager to align, focus, and unleash the talents of each member of the mall team to increase value to the property.
  • All other duties as assigned.
What We Offer
  • A competitive salary range of $76,000 to $100,000 per year, plus annual bonus eligibility.
  • A comprehensive benefits package, including best-in-class benefits with affordable employee contribution levels.
  • Annual paid time off, including vacation time, 12 paid holidays, and 80 hours of sick time annually.
  • Savings accounts for your future through 401K and Health Savings Accounts.
  • Participation in the Company stock program at a discount.
  • 24 paid volunteer hours annually and employer charitable match benefit.
  • A sense of belonging fostered by wellness, satisfaction, diversity, and inclusion.
About Macerich

Macerich is a leading shopping center developer and owner, with a portfolio of 44 properties across the United States. We create places where people come together, bringing together the best of shopping, dining, office, multifamily, and experiences to meet the needs of the communities we serve.

We prioritize diversity, inclusivity, and equity, benefiting our employees, workplaces, and communities. We actively seek talented individuals from diverse backgrounds, recognizing the strength it brings. Our goal is to create a thriving, respectful environment that celebrates uniqueness and fosters learning.

We strive to be leaders in our industry by operating properties that prioritize responsible stewardship of our resources for the benefit of our tenants, guests, investors, employees, communities, industry partners, and the planet.

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