Service Team Manager

4 weeks ago

Lakewood, California, United States Gulfstream Aerospace Corporation Full time
Job Summary

The Service Team Manager is responsible for managing and coordinating the activities of a Service Center visit, ensuring the safety of personnel, quality of work performed, and overall project/schedule management. The STM will work closely with the Service Center Coordinator to communicate updates and project plans with the customer and ensure all their concerns are addressed.

Key Responsibilities
  • Manage projects and assign work through team leads
  • Supervise a continuous safety/security program, including operation of support equipment, aircraft systems, 6S, general housekeeping, and lean manufacturing principles
  • Establish a safety and quality culture that represents the Gulfstream brand
  • Manage and mentor subordinate personnel, establish employee development and training plans, communicate performance expectations, conduct performance appraisals, and make other personnel decisions as required
  • Pre-plan, develop, and maintain schedules through aircraft delivery and follow-up
  • Manage workflow to ensure customer outdates are met, facilitate status meetings with all departments and shops, and update daily reports on the status of aircraft and report to the Operations Manager
  • Work with the Service Center Coordinator to communicate updates and project plans with the customer and ensure all their concerns are addressed
Requirements
  • Bachelor's Degree in aviation maintenance or related field required or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job
  • 7 years of aviation experience, including 3 years of in-service maintenance experience on large or mid-size cabin aircraft
  • 5 years of supervisory experience and may include 2 years of project management experience
  • A&P (FAA Airframe and Powerplant) license preferred
Additional Information

Gulfstream Aerospace Corporation is an equal opportunity employer and does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.

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