Application Support Specialist

3 weeks ago


Marquand, Missouri, United States System One Full time

Application Support Specialist

Location: Indianapolis - Hybrid (3 days onsite)

Eligibility: Must be a US Citizen

Role Overview:

We are looking for a Application Support Specialist with expertise in application monitoring to join our team. Proficiency in tools such as Splunk, AppDynamics, or similar monitoring solutions is essential.

This position offers a hybrid work model, requiring presence in Indianapolis three days a week.

  • Key Responsibilities: Provide advanced support for clients utilizing monitoring and analytics for web and mobile platforms.
  • Diagnose and resolve technical challenges related to deployments and configurations.
  • Work closely with development teams to enhance tool implementations for effective data analysis.
  • Create and maintain dashboards, knowledge base articles, and documentation specific to application support.
  • Keep updated with Splunk enhancements and industry best practices for optimal monitoring.
  • Conduct monitoring and analytics for web applications.
  • Address and resolve tickets related to deployment and configurations.
  • Generate dashboards, knowledge base articles, and documentation for support, including Splunk knowledge.

Qualifications:

  • Essential Skills and Certifications: Proficient in Splunk, AppDynamics, or other monitoring tools with practical experience in configuration and troubleshooting.
  • Strong grasp of log management, data indexing, and visualization techniques.
  • Experience in customer support or technical troubleshooting roles.
  • Excellent communication skills for engaging with clients and internal teams.
  • Capability to independently analyze and resolve intricate issues.
  • Preferred Qualifications: Splunk certifications (e.g., Splunk Certified User, Splunk Certified Power User).
  • Knowledge of scripting languages (e.g., Python, PowerShell).
  • Background in Unix, SQL, mobile, and/or web development.
  • Experience with MuleSoft.
  • Familiarity with IT infrastructure, security, and application performance monitoring.
  • Experience with AWS, Kubernetes, and ECS.
  • Ability to multitask and adapt to changing priorities.
  • Familiarity with ITIL principles or certification.


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