Spa Business Leader
2 weeks ago
Position Overview
The Spa Manager is a key leadership role at Life Time, responsible for leading the Spa and Salon services and retail staff in delivering exceptional customer experiences and driving revenue growth. They oversee the department's operations, financial performance, and ensure excellent customer service, while providing leadership and direction to the Life Spa Department team members.
Key Responsibilities
- Develop and implement strategies to drive revenue growth and improve customer satisfaction
- Lead and manage a team of Spa and Salon staff, providing coaching, training, and development opportunities to ensure high team member retention and engagement
- Monitor and analyze financial performance, making adjustments as needed to meet budgetary guidelines
- Build and maintain strong relationships with members, providing exceptional customer service and promoting Life Time's industry-leading salon and spa services and products
- Work closely with the Life Spa Department team to ensure seamless operations and excellent customer experiences
Requirements
- High School Diploma or equivalent
- 1-2 years of experience in Salon, Spa, Hospitality, or Retail Leadership
- Experience with Microsoft Office, including Word, Excel, Outlook, and PowerPoint
- Spa Manager Certification
Preferred Requirements
- Experience in administrative or operational roles, with strong computer skills
Life Time is a dynamic and inclusive organization that values diversity, equity, and inclusion. We are committed to creating a workplace that respects and celebrates the unique contributions of each individual, while ensuring equal opportunities for all.
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