Sales and Support Liaison

5 days ago


Waterbury, Connecticut, United States Corebound Consultants Inc Full time
About the Role

We are looking for a Sales and Support Liaison to join our team at Corebound Consultants Inc. This individual will be responsible for providing exceptional service and support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  1. Handle inbound customer inquiries via phone, email, and chat
  2. Conduct outbound calls for follow-ups and customer satisfaction surveys
  3. Assist customers with product information, orders, and issue resolution
  4. Perform data entry to update customer records accurately
  5. Utilize upselling techniques to promote additional products or services

Requirements:

  • Strong verbal and written communication skills
  • Ability to communicate effectively with clients from diverse backgrounds
  • Prior experience in customer service or sales is preferred
  • Proficient in data entry and navigating computer systems
  • Excellent problem-solving skills and attention to detail

Benefits:

  • On-the-job training
  • Professional development assistance

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