Customer Service Representative

4 days ago

Dover, Delaware, United States Planet Fitness Full time
Job Summary

The Membership Experience Specialist will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. This role requires a strong passion for fitness and health, as well as excellent communication and problem-solving skills.

Key Responsibilities
  • Customer Service/Front Desk Activities
    • Greet members and guests, providing exceptional customer service and making them feel comfortable and welcomed.
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Utilize the info call script at all times to callers who have never been to Planet Fitness before.
    • Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
    • Respond to member questions and concerns in a timely and professional manner.
    • Conduct beverage or merchandise purchases on the point of sale system.
    • Explain and promote our unique fitness instruction classes to our active members and new members, helping them to keep their workouts new and exciting.
    • Exceed the minimum required daily statistics.
    • Assess and assist in emergency medical situations.
    • Uphold rules and policies in the facility.
  • Requirements
    • Customer service background preferred.
    • Basic computer proficiency.
    • A passion for fitness and health.
    • Upbeat and positive attitude.
    • Punctuality and reliability is a must.
    • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
    • Strong listener with the ability to empathize and problem solve.
    • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
    • High School diploma/GED equivalent required.
    • Must be 18 years of age or older.
  • Physical Demands
    • Continual standing and walking during shift.
    • Continual talking in person or on the phone during shift.
    • Must be able to occasionally lift up to 50 lbs.
    • Will occasionally encounter toxic chemicals during shift.
    What We Offer

As a Membership Experience Specialist at Planet Fitness, you will have the opportunity to work in a dynamic and supportive environment that is dedicated to helping people achieve their fitness goals. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

Join our team and be part of a company that is passionate about helping people live healthier, happier lives.

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