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Technical Account Manager

1 month ago

Fort Wayne, Indiana, United States TrueScripts Limited Full time
Job Summary

TrueScripts Limited is seeking a skilled Technical Account Manager to join our team. As a Technical Account Manager, you will be responsible for building and maintaining relationships with various partners with whom TrueScripts exchanges data.

Key Responsibilities

Coordinate and develop data exchange specifications, updates our Master Data with details regarding data exchanges, and facilitates daily remediation as data exchange issues occur.

Work strategically with the team (including account management, clinical, and data analytics) for client satisfaction and service delivery.

Act as contact via telephone and email for client to resolve any questions/issues on an on-going basis.

Collaborating with internal teams including account management, clinical, member care, business analyst, data analytics, and business development with existing and new data exchanges

Coordinate and participate in client meetings such as introductory, kick-off, maintenance and closing meeting.

Be proficient in CRM and all aspects of proprietary software used for claims adjudication.

Provide reporting as needed to client/broker/TPA

Requirements

Must be articulate and able to work directly with senior management as a high-level expert

Ability to communicate technical information to non-technical people

Communication, both written and verbal, must be clear, concise, and easily understood by multiple levels within the organization

Ability to ask questions or provide answer under pressure

Ability to multi-task and prioritize in an ever-changing environment

Ability to work in an open team environment and be a team player with all levels of staff and management is required

Ability to Project Manage multiple projects at one time

Ability to Coordinate resources on data integration initiatives

Qualifications

Associate degree with 2+ years' proven experience as an Account Manager, Data Analyst or Project Manager. Educational background should have a focus on data analytics, and/or business management.

Capable of interfacing with TrueScripts clients provide solutions to problems.

Must be proficient in all Microsoft Office Products.

Need to be flexible and work as a team player.

Demonstrates strong attention to detail.

Ability to prioritize and have good organizational skills.

Ability to perform multiple tasks at one time.

Ability to communicate and work under stress effectively while always maintaining confidentiality.

Need to be self-motivated and work with little supervision.

Need to be adaptable and have different responsibilities given periodically.

About Us

TrueScripts Limited is a Prescription Benefits Management (PBM) company. We manage prescription plans for self-insured businesses. Our culture is positive, and our people possess a 'can do, proactive attitude - staying out in front of the curve so that we can best advise our clients of the ever-changing world in prescription management.

Our team members enjoy:

Robust benefits and a strong salary
ESOP - Team Member Owned
Dream Manager Program (yes, it's a real thing)
A cohesive, family-based culture
Charitable contributions
Paid Volunteer Time
Lots of celebrations

Join our team and be a part of a company that values integrity, respect, innovation, and service. If you are an 'A Player' looking for a new challenge, a fulfilling career, and a family-based values company, we welcome the opportunity to meet with you.