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Community Engagement Coordinator

2 months ago

Columbus, Ohio, United States Woda Cooper Companies Full time
Key Responsibilities:

Oversee and inspire all team members to meet the operational objectives set by management and ownership.

Engage positively with residents and the public consistently to enhance community perception and ensure high resident retention rates.


Apartment Leasing:

This involves handling phone inquiries, welcoming potential residents, showcasing available units, processing applications and deposits, verifying income and credit histories, following up with all interested parties, and ensuring timely lease renewals.

Maintain the community's aesthetic appeal at all times.

Ensure timely collection of rents and all financial transactions on-site, including daily deposits and accurate record-keeping.

Conduct thorough screening and evaluation of rental applicants, manage delinquency issues, and promptly process bad debt files for collections.

Foster a customer-centric service culture by exhibiting proactive hospitality towards prospects, residents, family members, and fellow team members.

Assist in the recruitment, training, performance management, and potential termination of site personnel. Establish performance goals and assess outcomes.

Manage the community's operating budget, including monitoring monthly expenditures through a budget control log where applicable.

Compile comprehensive credit and income documentation, along with necessary verification for prospective residents' approval and re-certification, and submit to the Compliance Manager.

Ensure that each resident file adheres to all relevant commitments and regulations.

Monitor scheduled unit inspections and ensure preventative maintenance is executed.

Authorize vacant units as market-ready and provide necessary correction lists to uphold standards.

Oversee the collection and posting of all rents, track collections, pursue overdue accounts, issue notices to residents, and attend eviction proceedings as necessary.

Conduct daily property inspections and coordinate capital improvements and repairs, including obtaining multiple bids based on standard specifications for the Regional Manager's approval.

Ensure that all financial documentation, records, and paperwork are completed accurately and punctually.

Review capital maintenance suggestions and forward them to the Regional Manager for consideration.

Maintain an ongoing awareness of local market conditions.

Ensure compliance with lease terms and community regulations by all residents.

Develop and implement positive resident relations initiatives for the property.

Participate in company-sponsored training and professional development opportunities.

Report any work-related injuries to Human Resources promptly.

Report any property loss or liability issues affecting staff or residents in a timely manner.

Familiarize yourself with company policies and procedures.

Provide training to staff as necessary.

Respond to internal communications promptly.

Utilize Yardi Voyager effectively.

Communicate efficiently with residents, associates, and vendors.

Perform any additional duties as assigned.


Benefits:

We offer competitive compensation and annual bonus opportunities.

Benefits include:

  • Medical, Dental, and Vision coverage
  • Short-Term Disability and Life Insurance
  • 401k with Company Match
  • Employee Stock Ownership Plan (ESOP)
  • Cell Phone Discounts
  • 12 Days Paid Time Off
  • 8 Paid Holidays & 2 Floating Holidays
  • Fitness Reimbursement

About Us:

Woda Cooper Companies, Inc. is a rapidly expanding development, construction, and property management firm dedicated to creating quality affordable housing for those in need.

We are an employee-owned, mission-driven organization that positively impacts every community we serve. We manage over 14,000 housing units across 16 states, proudly supporting seniors, veterans, and other economically disadvantaged groups.

We seek ambitious, talented individuals who aspire to grow with a dynamic company whose success is measured not only in financial terms but also in lives transformed.

With a development portfolio valued at $1.5 billion, Woda Cooper consistently ranks among the top affordable housing developers and owners in the nation according to Affordable Housing Finance.


Required Skills and Abilities:
  • Outgoing and friendly demeanor with the ability to make others feel welcome.
  • Strong interpersonal skills complemented by effective sales and customer service abilities.
  • Excellent verbal and written communication skills.
  • Detail-oriented and highly organized.
  • Proven ability to lead and develop a team of associates.
  • Understanding of property management laws, guidelines, and best practices.
  • Proficient in Microsoft Office Suite or similar software.

Education and Experience:

A high school diploma or equivalent is required.

Experience in affordable housing programs such as LIHTC, USDA Rural Development, Section 8, or HOME is a plus.

Familiarity with Yardi Voyager is advantageous.

Travel to community locations and surrounding markets is required.

Knowledge of Fair Housing laws is preferred.

Experience with RD 515 is preferred.


Physical Requirements:

A valid driver's license and insurance are necessary.

Must be able to sit for extended periods at a desk and work on a computer, as well as stand and walk while giving tours and meeting with potential tenants.

Ability to lift up to 15 pounds at a time is required.

Must be able to navigate various properties, including stairs and different weather conditions.