Customer Service Liaison

4 weeks ago


Gastonia, North Carolina, United States CaroMont Health Full time
Job Summary

The Customer Service Representative plays a vital role in handling account inquiries from patients, responsible parties, and insurance companies. This position requires strong communication skills and the ability to provide excellent customer service.

Key Responsibilities
  • Handle a variety of account inquiries from patients, responsible parties, and insurance companies
  • Provide accurate and timely information to patients and their representatives
  • Resolve customer complaints and concerns in a professional and courteous manner
  • Collaborate with internal teams to ensure seamless customer service
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Ability to maintain confidentiality and handle sensitive information


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