Technical Support Specialist

3 weeks ago


Lawrence, Kansas, United States InsideHigherEd Full time
Job Summary

We are seeking a highly skilled Technical Support Technician to join our team at InsideHigherEd. As a Technical Support Technician, you will be responsible for providing technical support to our users, troubleshooting hardware and software issues, and ensuring that our technology infrastructure is running smoothly.

Key Responsibilities
  • Provide technical support to users via phone, email, chat, and in-person
  • Troubleshoot hardware and software issues, including computer equipment, AV systems, and network issues
  • Identify and escalate technical issues to higher-level technical support staff as needed
  • Support, install, and upgrade new and existing computer equipment, including imaging
  • Test and troubleshoot hardware and software issues
  • Document technical issues and resolutions in our ticketing system
Requirements
  • High School Diploma or equivalent and two years of relevant experience
  • Good communication skills and experience supporting Windows and Macintosh operating systems
  • Experience providing general audio-visual systems support
Preferred Qualifications
  • Associate degree or higher in a technology-related field
  • Experience providing technical support in an academic environment
  • Experience with imaging software, Microsoft Active Directory, and enterprise-level Apple product management software
  • Experience creating technical documentation and using a ticketing system
What We Offer

We offer a competitive salary range of $43,431.25-$48,431.25 and a comprehensive benefits package.

Please submit your application, including a cover letter and resume, to be considered for this exciting opportunity.



  • Lawrence, Kansas, United States Dragados Full time

    Job Title: IT Support SpecialistDragados is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support and assistance to employees across various locations.Key Responsibilities:Diagnose and resolve end-user incidents using technical expertise and troubleshooting...


  • Lawrence, Kansas, United States Net2Source Inc. Full time

    Job Title: Desktop Support SpecialistJob Summary:We are seeking a skilled Desktop Support Specialist to join our team at Net2Source Inc. As a Desktop Support Specialist, you will be responsible for providing technical support and assistance to our clients and employees. This role requires strong technical skills, excellent communication skills, and the...


  • Lawrence, Kansas, United States SSi People Full time

    Job Summary:We are seeking a skilled IT Support Specialist to join our team at SSi People. As a key member of our IT Site Services team, you will be responsible for providing technical support and assistance to our Field Sales Force.Key Responsibilities:Process ServiceNow orders for new hires, incidents, and device retrievals for the US Commercial field...

  • IT Support Specialist

    1 month ago


    Lawrence, Kansas, United States University of Kansas Full time

    Position Title:Technical Support Technician (Tier I)Department:Information TechnologyOverview:The Technical Support Technician (Tier I) role is integral to the Technology Support Center (TSC) and focuses on delivering exceptional technical assistance to users. This position operates under direct supervision, adhering to established protocols and...


  • Lawrence, Kansas, United States Atipa Technologies Full time

    Job OpportunityWe are seeking a highly skilled Technical & Media Assistant to support our team in creating and publishing technical content across various digital media platforms.Key Responsibilities:Manage and maintain our website and social media presence, ensuring optimal performance and engagement.Develop and implement strategies to promote our social...


  • Lawrence, Kansas, United States HedgeApple Full time

    Job DescriptionOverviewWe are seeking a highly motivated and detail-oriented Customer Support Specialist to join our team at HedgeApple, an eCommerce furniture retailer specializing in interior design and home decor. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers and vendors, while...

  • IT Support Specialist

    1 month ago


    Lawrence, Kansas, United States University of Kansas Full time

    Position Overview:The Technical Support Technician (Tier I) role is integral to the Information Technology department, providing essential support to users within the university environment. This position acts as the initial point of contact for troubleshooting a variety of technical issues, including hardware and software support for PCs, Macs, and AV...


  • Lawrence, Kansas, United States The Stepping Stones Group Full time

    Join Our Team as an Autism Support SpecialistAre you committed to enhancing the lives of children? We are looking for compassionate individuals to become part of our team as Autism Support Specialists. This role involves delivering Applied Behavior Analysis (ABA) interventions to children diagnosed with Autism across diverse environments. As an Autism...


  • Lawrence, Kansas, United States Argenta Full time

    Job Title: Clinical Support SpecialistWe are seeking a highly skilled Clinical Support Specialist to join our team at Argenta. As a Clinical Support Specialist, you will play a critical role in ensuring the success of our clinical trials by providing administrative support and ensuring the accuracy and completeness of study records.Key...

  • Support Specialist

    7 days ago


    Lawrence, Kansas, United States Fresenius Medical Care Holdings, Inc. Full time

    Purpose and ScopeThe Support Technician plays a critical role in providing in-depth support to diverse customer telephone inquiries related to applicable devices within the assigned function(s). This position requires effective communication and problem-solving skills to resolve complex operational and technical issues in a timely manner.Key...


  • Lawrence, Kansas, United States InsideHigherEd Full time

    Job Summary:The Student IT Support Technician position is responsible for providing technical support to end-users as part of a team. This role involves troubleshooting hardware and software issues, maintaining accurate hardware inventory, and creating and updating support tickets in a ticket management system.Key Responsibilities:Technical Support: Provide...


  • Lawrence, Kansas, United States Alarm Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Support Associate to join our team at Alarm.com. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our customers.Key ResponsibilitiesProvide technical support to customers via phone, email, and chatResolve...


  • Lawrence, Kansas, United States Alarm Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Support Associate to join our team at Alarm.com. As a key member of our support team, you will be responsible for providing exceptional phone-based technical support to our service providers and end-users.Key ResponsibilitiesProvide technical support and troubleshooting assistance to...


  • Lawrence, Kansas, United States Crimson Ventures Full time

    We are excited to have you consider this opportunity to join our team at Crimson Ventures.This role is a great fit for someone who is passionate about providing excellent customer service and technical support.Key Responsibilities:Provide technical support to customers via telephoneResolve customer issues in a timely and professional mannerCollaborate with...

  • Technical Assistant

    2 weeks ago


    Lawrence, Kansas, United States Atipa Technologies Full time

    Job OverviewWe are seeking a highly skilled Technical & Media Assistant to support our team in delivering exceptional digital experiences. As a key member of our technical team, you will be responsible for managing our website and social media platforms, creating engaging content, and providing technical support.Key Responsibilities:Website and Social Media...


  • Lawrence, Kansas, United States Capfed Full time

    Senior Customer Support Specialist - Call CenterJob Category: Call Center Requisition Number: LEADC003091Position OverviewThe Senior Customer Support Specialist is responsible for managing incoming customer inquiries and identifying the appropriate products, services, or resources that can assist the caller. This role emphasizes creating a positive customer...

  • Technical Assistant

    2 weeks ago


    Lawrence, Kansas, United States Nexus Technologies Full time

    Technical Clerk (m/f/d)About the RoleWe are seeking a highly organized and detail-oriented Technical Clerk to join our Service Department. As a key member of our team, you will be responsible for providing exceptional customer service and supporting the efficient processing of orders and spare parts requests.Key ResponsibilitiesAct as the primary point of...


  • Lawrence, Kansas, United States JRI Inc Full time

    About the RoleWe are seeking a passionate and experienced Family Partner to join our team at JRI Inc. As a Family Partner, you will play a vital role in supporting our clients to achieve their goals and navigate multiple systems of care.Key ResponsibilitiesWork alongside clinicians, young adult peer mentors, and therapeutic support specialists to deliver...

  • Technical Assistant

    4 weeks ago


    Lawrence, Kansas, United States Nexus Technologies Full time

    Technical Clerk PositionWe are seeking a highly skilled and detail-oriented Technical Clerk to join our team at Nexus Technologies. As a Technical Clerk, you will play a crucial role in supporting our customers and ensuring the smooth operation of our service department.Key Responsibilities:Act as the primary point of contact for customers, responding to...


  • Lawrence, Kansas, United States MRINetwork Jobs Full time

    Job Title: Quality Management System SpecialistWe are seeking a highly skilled Quality Management System Specialist to join our team at MRINetwork Jobs. As a Quality Management System Specialist, you will be responsible for the technical administration of our quality management system, MasterControl, and provide support to all users from Quality, Production,...