IT Support Specialist

2 weeks ago


Lawrence, Kansas, United States University of Kansas Full time

Position Overview:

The Technical Support Technician (Tier I) role is integral to the Information Technology department, providing essential support to users within the university environment. This position acts as the initial point of contact for troubleshooting a variety of technical issues, including hardware and software support for PCs, Macs, and AV equipment.

Key Responsibilities:

Customer Support (40%): Deliver exceptional service through effective first-contact resolutions. Responsibilities include:

  • Assisting users with computer equipment in various settings such as classrooms and offices.
  • Providing general support for audio-visual systems.
  • Creating and updating trouble tickets in accordance with established workflows.
  • Determining whether issues can be resolved immediately or require escalation.
  • Installing and upgrading computer systems, including imaging.
  • Troubleshooting hardware and software problems for faculty, staff, and students.
  • Preparing technology for classroom and meeting space usage.
  • Ensuring users understand solutions and providing additional training as necessary.
  • Maintaining accurate records of hardware and software inventory.

Project Management (35%): Engage in various projects and tasks, including:

  • Providing equipment procurement quotes.
  • Documenting procedures and knowledgebase articles.
  • Developing expertise in specialized software and hardware.

Technical Troubleshooting (15%): Test and resolve hardware and software issues.

Customer Education (10%): Confirm user comprehension of solutions and offer further training as needed.

Security Responsibilities:

  • Adhere to all security policies and procedures.
  • Handle sensitive data in compliance with established protocols.
  • Utilize elevated privilege accounts responsibly.

Qualifications:

Required:

  1. High School Diploma or GED with two years of relevant experience.
  2. Strong communication skills.
  3. Experience with Windows and Macintosh operating systems.
  4. Background in providing audio-visual support.

Preferred:

  1. Associate degree or higher in a technology-related field.
  2. Experience in a technical support role within an academic setting.
  3. Familiarity with imaging software and Microsoft Active Directory.
  4. Experience with enterprise-level Apple product management software.
  5. Knowledge of ticketing systems and technical documentation creation.

This position is essential for maintaining the technological infrastructure and ensuring user satisfaction within the university community.



  • Lawrence, Kansas, United States The Stepping Stones Group Full time

    Join Our Team as an Autism Support SpecialistAre you committed to enhancing the lives of children? We are looking for compassionate individuals to become part of our team as Autism Support Specialists. This role involves delivering Applied Behavior Analysis (ABA) interventions to children diagnosed with Autism across diverse environments. As an Autism...


  • Lawrence, Kansas, United States KU The University Of Kansas Full time

    Position Overview The selected candidate will take on the role of an Undergraduate Administrative Support Specialist within the Department of Psychology, primarily operating in the front office and offering instructional support. In this capacity, the Specialist will engage with students, faculty, staff, and visitors, ensuring a welcoming environment....

  • HR Support Specialist

    2 weeks ago


    Lawrence, Kansas, United States Israel Chemicals, Ltd. Full time

    Position Overview:As an HR Support Specialist, you will play a vital role in facilitating various human resources functions within the organization.Key Responsibilities:- Provide comprehensive support in areas such as payroll management, employee benefits administration, and onboarding processes.- Assist in the execution of local HR initiatives and programs...


  • Lawrence, Kansas, United States Richmond Pediatrics Full time

    Role OverviewThe Patient Care Support Specialist is responsible for addressing inquiries and requests from patients and the community. This role primarily involves providing assistance via telephone, but may also include face-to-face interactions, email correspondence, live chat, and other digital communication methods.Key ResponsibilitiesListen attentively...


  • Lawrence, Kansas, United States Maximus Full time

    Job OverviewAre you ready to make a difference?At Maximus, we play a vital role in assisting government entities in fulfilling their objectives by delivering essential services to the most at-risk populations in the communities we serve. Our workforce is the backbone of Maximus.Now Hiring Healthcare Support SpecialistsHealthcare Support Specialists (HSS) at...


  • Lawrence, Kansas, United States MAXIMUS Full time

    General Information Position Title:Healthcare Customer Support SpecialistLocation:On-site PositionEmployment Type:Full-time Role Overview & Responsibilities Healthcare Customer Support SpecialistPosition Overview:This role is dedicated to delivering exceptional service to individuals navigating complex healthcare systems. The selected candidates will...


  • Lawrence, Kansas, United States InsideHigherEd Full time

    Senior Technical Support SpecialistThe Senior Technical Support Specialist role involves delivering exceptional technical assistance to users, executing system modifications, and working in tandem with advanced support teams. This position demands exemplary customer service capabilities and robust technical expertise.Key Responsibilities:Deliver technical...


  • Lawrence, Kansas, United States InsideHigherEd Full time

    Senior Technical Support SpecialistThe Senior Technical Support Specialist role at InsideHigherEd focuses on delivering exceptional technical assistance to users, executing system modifications, and working closely with advanced support teams. This position demands excellent customer service capabilities alongside robust technical expertise.Key...


  • Lawrence, Kansas, United States Maximus Full time

    Are you ready to make a difference? At Maximus, we play a vital role in assisting governments in achieving their objectives by delivering essential services to the most at-risk individuals in the communities we support. Our workforce is the heart of Maximus. Currently Seeking Healthcare Customer Support Specialists Healthcare Customer Support Specialists...


  • Lawrence, Kansas, United States Capfed Full time

    Senior Customer Support Specialist - Call CenterJob Category: Call Center Requisition Number: LEADC003091Position OverviewThe Senior Customer Support Specialist is responsible for managing incoming customer inquiries and identifying the appropriate products, services, or resources that can assist the caller. This role emphasizes creating a positive customer...


  • Lawrence, Kansas, United States First Management, Inc. Full time

    Job Description**Job Summary**First Management, Inc. is seeking a highly skilled and organized Executive Support Specialist to provide exceptional support to our CEO. This is a part-time position that requires a proactive and detail-oriented individual to manage the CEO's personal and professional life.Key Responsibilities:Provide logistical support to the...


  • Lawrence, Kansas, United States HedgeApple Full time

    Job Description**Job Overview**We are seeking a highly motivated and detail-oriented Customer Support Specialist to join our team at HedgeApple, an eCommerce furniture retailer specializing in interior design and home decor. As a key member of our customer service team, you will be responsible for delivering exceptional customer service, managing multiple...


  • Lawrence, Kansas, United States Argenta Full time

    Job DescriptionOverviewArgenta is seeking a highly skilled Clinical Support Specialist to join our team in Lawrence, Kansas. As a Clinical Support Specialist, you will play a critical role in supporting the clinical team with designated tasks, ensuring the timely completion of projects, and maintaining high-quality data management.Key...


  • Lawrence, Kansas, United States InsideHigherEd Full time

    Position OverviewThis role involves providing essential technical support for various events hosted at a prominent venue. The number of specialists required may fluctuate based on the specific demands of each production.Job ResponsibilitiesPrepare, execute, and dismantle concerts, dance performances, theatrical productions, lectures, and other events as...


  • Lawrence, Kansas, United States Lawrence Memorial Hospital Full time

    **Job Summary**We are seeking a highly organized and detail-oriented Healthcare Support Specialist to join our team at Lawrence Memorial Hospital. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.**Key Responsibilities:**Accurately register patients...


  • Lawrence, Kansas, United States KU The University Of Kansas Full time

    About the Organization:The University Academic Support Centers (UASC) at the University of Kansas is committed to delivering extensive student assistance initiatives designed to improve academic competencies and written communication for students. The UASC reinforces the institution's dedication to academic achievement and personal growth, both within and...


  • Lawrence, Kansas, United States KU The University Of Kansas Full time

    About the Organization:The University Academic Support Centers (UASC) at the University of Kansas is committed to delivering extensive student assistance programs designed to improve academic abilities and written communication for learners. The UASC plays a vital role in the University’s dedication to fostering academic achievement and personal growth for...


  • Lawrence, Kansas, United States KU The University Of Kansas Full time

    About the Organization:The University Academic Support Centers (UASC) at the University of Kansas is committed to delivering extensive student assistance programs designed to improve academic competencies and written communication for students. The UASC reinforces the institution's dedication to academic achievement and student growth, both within and beyond...


  • Lawrence, Kansas, United States University of Kansas Full time

    Position Title:Technical Support Technician (Tier I)Department:Information TechnologyOverview:The Technical Support Technician (Tier I) role is integral to the Technology Support Center (TSC) and focuses on delivering exceptional technical assistance to users. This position operates under direct supervision, adhering to established protocols and...


  • Lawrence, Kansas, United States University of Kansas Full time

    Position Overview:The Technical Support Technician (Tier I) role is integral to the Information Technology department, focusing on delivering exceptional technical assistance to users. This position serves as the initial point of contact for troubleshooting various hardware and software issues, including PC, Mac, Linux, AV equipment, and printer concerns.Key...