Customer Care Advocate

4 weeks ago

Buffalo, New York, United States Univera Healthcare Full time
Job Summary

We are seeking a highly skilled and compassionate Customer Care Advocate to join our team at Univera Healthcare. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.

Key Responsibilities
  • Provide service to customers via telephone, email, and other communication channels, responding to their inquiries and concerns in a professional and courteous manner.
  • Resolve customer complaints and issues in a timely and effective manner, ensuring that customers are satisfied with the outcome.
  • Document and research customer inquiries, providing accurate and timely responses to customers.
  • Collaborate with internal teams to resolve complex customer issues and provide solutions that meet customer needs.
  • Participate in ongoing training and development to enhance skills and knowledge, staying up-to-date on company policies and procedures.
Requirements
  • High school diploma or equivalent required; customer service experience preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal teams.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Strong problem-solving skills, with the ability to analyze complex customer issues and provide effective solutions.
  • Ability to work in a team environment, with a focus on collaboration and customer satisfaction.
What We Offer
  • A competitive salary and benefits package, including medical, dental, and vision insurance.
  • A comprehensive training program, with ongoing development opportunities to enhance skills and knowledge.
  • A dynamic and supportive work environment, with a focus on teamwork and customer satisfaction.
  • The opportunity to work for a leading healthcare company, with a commitment to excellence and customer service.

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