Customer Service Representative

6 days ago

Buffalo, New York, United States Univera Healthcare Full time
Job Title: Customer Care Advocate

We are seeking a highly skilled and compassionate Customer Care Advocate to join our team at Univera Healthcare. As a Customer Care Advocate, you will be responsible for providing exceptional customer service to our members and business partners, resolving customer inquiries and issues in a timely and professional manner.

Key Responsibilities:
  • Provide service to customers and business partners via telephone, email, and other communication channels.
  • Resolve customer inquiries and issues in a timely and professional manner.
  • Document and research customer inquiries and issues.
  • Collaborate with internal teams to resolve complex issues.
  • Participate in ongoing training and development to improve skills and knowledge.
Requirements:
  • High school diploma or equivalent required.
  • Customer service experience preferred.
  • Ability to multitask and work in a fast-paced environment.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

Univera Healthcare is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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