Licensed Account Representative

13 hours ago


Trenton, New Jersey, United States NJM Insurance Group Full time
Start Your Professional Career as a Licensed Account Representative

NJM Insurance Group is seeking talented and friendly service-oriented professionals to become Licensed Account Representatives in our nationally recognized policyholder support center.

About the Role

As a Licensed Account Representative, you will play a crucial role in continuing to build upon the long-standing reputation of delivering award-winning service to NJM policyholders. Your responsibilities will include delivering a high-quality customer experience while consulting and counseling customers on NJM's products via inbound calls, providing coverage options best suited to accommodate individual needs, and administering transactions when necessary.

Responsibilities
  • Deliver exceptional customer service while consulting and counseling customers on NJM's products.
  • Provide personalized coverage options to meet individual needs and administer transactions as needed.
  • Demonstrate effective time management to achieve performance goals and targets.
  • Provide accurate and independent responses to all new and existing business inquiries related to personal lines insurance.
Requirements
  • Excellent verbal and written communication skills.
  • Strong computer and navigation skills, including proficiency in Microsoft Outlook and Word.
  • Accurate keyboarding skills.
  • Superior listening skills.
  • Strong multi-tasking ability.
  • Prior customer service or contact center experience.
  • A quiet, distraction-free work area at home for the day you are allotted to work from home.
  • An associate's or bachelor's degree is desired.
  • Bilingual skills are valued, but not required.
  • A Personal Lines Authority License is a plus.
Work Schedule

Monday-Friday 9:45AM - 6:00PM & every Saturday 8:30AM - 4:45PM

  • 1 Weekday & Sundays off

NJM Insurance Group is an equal opportunity employer committed to attracting, retaining, and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.



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