District Manager

2 weeks ago

Austin, Texas, United States MY SALON Suite Texas Full time
About Us

At MY SALON Suite Texas, we're committed to building a thriving community of salon entrepreneurs where every artist has the freedom to be their own boss. Our vision is to deliver exceptional service through a hands-on approach, marked by purposeful communication, fast response times, and access to industry-leading resources.

About You

We're seeking a passionate and client-focused individual who is ready to be a key contributor in our growing company. As a District Manager, you'll be responsible for cultivating strong relationships, driving brand awareness, and delivering exceptional customer service to prospective, new, and current members. You'll thrive in a fast-paced environment where the team is lean and the opportunity to have impact is mighty.

About the Opportunity

This is a full-time salaried position with bonus potential and growth opportunity. You'll be responsible for maximizing revenue potential within your market, serving our communities, and nurturing member engagement and strengthening the culture of the brand. You'll work a flexible schedule to include days, evenings, weekends, and holidays, with some overnight travel required.

Key Responsibilities
  • Directly support existing and new communities within respective markets.
  • Deliver exceptional customer service to prospective, new, and current members, ensuring they have access to relevant resources and are well-supported through the full life cycle of their journey.
  • Drive leasing within your market to ensure revenue and budget targets are achieved.
  • Maintain competitive awareness and cultivate relationships to create a pipeline of potential members for all sites to ensure back-fill readiness.
  • Create positive culture, foster member engagement, and maintain operational standards of excellence within your communities.
  • Solve operational issues immediately to ensure safety, quality assurance, and exceptional customer service.
  • Communicate necessary repairs and maintenance issues to facilities partners and leadership.
  • Track, file, and ensure compliance with all state licensing.
  • Perform and complete reports, site visits, operational support, and member meetings as needed and requested.
Business/Professional Skills:
  • Communication: Presents information in a clear and concise manner, listens attentively to information, and proactively communicates with customers, vendors, and colleagues.
  • Adaptability: Must be extremely flexible to manage multiple projects and priorities in a rapidly changing environment to create a positive outcome.
  • Problem Solving/Creativity: Displays a high degree of creative problem-solving abilities in dealing with members, colleagues, and vendors.
  • Interpersonal: Builds relationships, credibility, and trust; partners with other resources to solve issues.
  • Customer Service: Ability to assess customer needs. Demonstrates skill in handling internal and external customer requests, complaints, and suggestions while maintaining a positive attitude.
  • Supervision/Management: Handles issues and problem solves with a high level of autonomy; may work under limited supervision on some projects.
  • Leadership: Ability to gain the respect of others and influence contacts in alternative problem resolutions. Models behaviors that support the vision and values of the company.
Qualifications:
  • Experience: 2+ years multi-unit management operating in a high-service environment. Salon/beauty, retail, or hospitality industry preferred.
  • Skills/Knowledge/Abilities: Excellent written and verbal communication skills. Ability to work independently and collaboratively in a fast-paced environment. Strong organization skills to manage multiple tasks with moving parts. Able to observe and interpret people and situations. Regularly requires demonstrated poise, tact, and diplomacy when interacting with others. Ability to react under pressure, use good judgment in ambiguous situations, and be flexible and adaptable.
  • Special Position Requirements: Work a flexible, full-time schedule to include days, evenings, weekends, and holidays. Some overnight travel required.
  • Physical Conditions: Must possess a valid driver's license. Ability to hear and speak clearly in person and on the telephone. Regularly required to sit in car or at work for prolonged periods of time. Occasionally requires repetitive motion of wrists, finger dexterity, and visual acuity for computer work. Occasionally required to reach, kneel, bend, or stoop. Occasionally required to lift to 20 pounds. May require walking on unfinished floors and locations under construction. Must be able to transport boxes, move furniture, and small equipment.
Compensation:

This role is a full-time salaried position with bonus potential and growth opportunity. MY SALON Suite Texas provides team members with a full suite of benefits, including health, dental, and vision. A 401K is available, as are paid personal days and car allowance. Team members must have access to reliable transportation and must reside in Houston, Texas.

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