Plumbing and HVAC Operations Manager

2 weeks ago


Falmouth, Massachusetts, United States Supply New England Inc Full time

Company:


Supply New England Inc is a reputable organization that specializes in providing plumbing, heating, cooling, and generator equipment and supplies for contractors across southern New England.

Summary/Objective
The Branch Manager is responsible for directing and coordinating the branch's activities, encompassing sales, warehouse management, and delivery services. This role is essential for ensuring the efficient operation of the business.

The Branch Manager oversees operations, motivates the team, encourages growth, and plays a pivotal role in the company's overall success.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Operations Oversight:
The Branch Manager supervises daily operations at the branch, which includes managing sales, inventory, and customer service. Some branches may feature a Kitchen and Bath Showroom.
Ensure efficient workflows, reduce operating costs, and uphold high service standards for both internal and external clients.

Participates in the implementation of company policies, directing and coordinating all departmental activities to establish and execute long-term goals and objectives aimed at achieving business and profitability growth.

Reviews analyses of activities, costs, operations, and forecast data to assess progress toward defined sales goals and objectives.
Evaluates operations and plans to fulfill sales planning requirements and to explore new market opportunities.

Strategic Planning:
Formulating and executing strategic goals and objectives that align with the company's vision and mission.
Goals include enhancing processes, improving customer satisfaction, and driving growth.

Personnel Management:
Recruiting and managing staff to maintain workload and achieve branch objectives, ensuring appropriate staffing levels.
Building and leading a cohesive team while promoting individual and collective development.
Maintains accurate timesheets and payroll records for all employees.
Conducts bi-annual performance evaluations for team members.

Financial Management:
Monitoring the branch's financial performance, including detailed profit and loss (P&L) analysis.
Implementing cost-effective strategies and contributing to overall profitability.

Facility Maintenance:
Ensuring the safety and functionality of the facility.
Maintaining a clean, organized, and efficient workspace on a daily basis.
Coordinating with vendors and service providers to ensure a well-functioning branch.

Continuous Improvement:
Identifying opportunities for improvement and implementing initiatives related to safety, quality, and performance.
Fostering relationships; recognizing the importance of relationships as a key success factor.
Adhering to procedures to ensure high-quality output and taking corrective actions to address quality issues.

Qualifications:
Required Education and Experience
High school diploma or GED
Four to ten years of management or leadership experience; or an equivalent combination of education and experience.

Preferred Education and Experience
Degree in Management
Knowledge of the plumbing, heating, and HVAC industry.

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