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Retail Operations Supervisor

2 months ago

Falmouth, Massachusetts, United States Seasalt Cornwall Full time

Job Overview

We are seeking a dedicated individual to join our dynamic retail team as a Retail Operations Supervisor. This role is essential in ensuring our store operates smoothly and efficiently, contributing to our overall success.

About Us

Seasalt Cornwall is a vibrant retail lifestyle brand that prioritizes customer satisfaction. Our growth is driven by a skilled team that embodies our values, assisting customers in expressing their creativity and confidence through our products.

Key Responsibilities

  • Assist the Store Manager in fostering a customer-centric culture within the team.
  • Guide the team in promoting additional services to enhance sales, including omni-channel selling and personalized recommendations.
  • Support recruitment efforts to build a diverse and enthusiastic team.
  • Lead by example in achieving sales targets and driving profitability.
  • Coach and mentor team members through regular one-on-one sessions and development plans.
  • Communicate store performance metrics to the team and stakeholders, identifying risks and opportunities for improvement.
  • Implement visual merchandising standards to maximize commercial opportunities.
  • Oversee store operations, including stock management, loss prevention, and compliance with health and safety regulations.
  • Act as a key-holder, responsible for store operations in the absence of the Store Manager.

Qualifications

The ideal candidate will possess:

  • Exceptional retail skills and product knowledge.
  • Experience in a supervisory role within a retail environment, with a proven track record of achieving key performance indicators.
  • A passion for leading and developing a team, with strong communication skills to foster a culture of trust.
  • The ability to think creatively and propose innovative solutions to drive results.

Why Join Us?

At Seasalt, we value the contributions of our team members and are committed to their professional growth. We offer a range of benefits designed to enhance your career and well-being, including:

  • Uniform allowance
  • Generous holiday entitlement
  • Staff discount on full-priced items
  • Pension scheme
  • Life assurance
  • Learning and development opportunities
  • Support for personal growth and well-being

We believe in creating an inclusive environment where everyone feels valued and respected. We welcome applications from all qualified candidates, regardless of background or identity.