Full Time Branch Ambassador

4 weeks ago


Silver Spring, Maryland, United States Capital One Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Branch Ambassador. As a key member of our branch team, you will play a vital role in delivering an exceptional customer experience and helping our customers achieve their financial goals.

Key Responsibilities
  • Provide exceptional customer service and support to our customers, answering their questions and resolving their issues in a timely and professional manner.
  • Use your product knowledge to help customers determine their financial needs and provide recommendations to meet those needs.
  • Work closely with our sales team to identify opportunities to sell our products and services to customers.
  • Ensure all transactions are processed accurately and efficiently, and that all security and audit policies and procedures are followed.
  • Support customers in all areas of the branch, from cash handling and service needs to rotating throughout the branch based on customer needs.
  • Stay up-to-date on our products and services, and be able to educate customers on their features and benefits.
  • Work collaboratively with our team to achieve our sales and customer service goals.
  • Travel between branches in assigned local area to support the market and provide support to colleagues.
Requirements
  • High School Diploma or Equivalent Certification
  • At least 1 year of Retail, Sales, or Customer Service experience
  • At least 6 months of cash handling experience
Preferred Qualifications
  • Associate's degree
  • 2+ years of Retail, Sales, or Banking Experience
About Capital One

Capital One is a leading bank that is committed to helping our customers achieve their financial goals. We offer a comprehensive and competitive benefits package, including health, financial, and other benefits that support your total well-being. We are an equal opportunity employer and welcome applications from diverse candidates.



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