Operations Technician I

4 weeks ago

Seattle, Washington, United States Tierpoint Full time
Job Title: Operations Technician I

At TierPoint, we are seeking a highly skilled and detail-oriented Operations Technician I to join our team. As an Operations Technician I, you will be responsible for providing exceptional technical support and services to our customers.

Key Responsibilities:
  • Provide high-quality technical support and services to internal and external customers
  • Assemble and build hardware to meet client specifications
  • Test in-stock hardware to determine functional status
  • Run diagnostic suites on Dell, Sun, and HP servers
  • Build servers using approved OS images via Ghost, Kick-start, or Windows Deployment Services
  • Assist in the installation, racking, and cabling of equipment
  • Run, terminate, and test cables
  • Assist in customer environment setup, equipment installation, and equipment moves
  • Demonstrate proficiency with operations applications, including email, IRC, MS Office, and more
  • Monitor equipment and provide remote hands and eyes support for customer issues
  • General knowledge of computer system hardware setup and troubleshooting skills
  • Ability to inspect and troubleshoot issues in and around electrical, mechanical, and life safety equipment
  • Ability to react to alarms and escalate issues through escalation procedures
  • Monitor data center environmental and network systems for alarms and troubleshoot under guidance of Data Center Manager
  • Provide security oversight and administration based on company standards through security control program
  • Perform routine physical inspections for alarm identification and operational issues based on building and equipment checklists
  • Continually learn and train on duties and procedures
  • Follow all safety guidelines and best practices
  • Proactively manage ticket queue for timely request response and completion
  • Assist Lead Operations Technician and/or Data Center Manager with other facility-related tasks
Qualifications:
  • High School degree and/or Associates degree, or equivalent experience
  • Two years working experience in a customer service/help desk environment and IT-related certifications
  • Ability to make decisions with strong processing skills
  • Strong written and verbal communication skills; must communicate effectively and in a professional manner
  • Able to handle multiple tasks, manage priorities, and remain professional at all times
  • Adequate professional experience and knowledge to perform Job Responsibilities
  • Excellent verbal, written, and interpersonal skills
  • Ability to prioritize and organize effectively
  • Ability to work on multiple projects simultaneously
  • Ability to work both independently and with others

Preferred Experience: Two years working experience in a customer service/help desk environment and IT-related certifications

Pay Transparency: TierPoint is committed to practices that promote pay equity and transparency. We provide a compensation range for roles that may be hired in locations with pay transparency law requirements. It's essential to note the pay range may be narrower than displayed, as various factors are used to determine the offered compensation package, including skill set, level of experience, geographic locations, and other relevant factors.

Pay Range: $29.87

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