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Medical Office Coordinator

2 months ago

KailuaKona, Hawaii, United States Fresenius Medical Care North America Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Office Coordinator to join our team at Fresenius Medical Care North America. As a key member of our front office team, you will be responsible for ensuring the smooth operation of our facility's reception area, answering incoming referral calls, and completing admissions for patients.

Key Responsibilities
  • Document patient cancellations and no-shows as appropriate
  • Complete the front-end process of billing procedures, ensuring all information is accurately entered into the computer registration module
  • Obtain necessary patient information from referral sources to initiate admissions
  • Interview patients or their representatives to obtain personal and financial data for eligibility determination
  • Obtain necessary signatures to ensure efficient processing of admissions data
  • Coordinate with referral sources or patients to resolve issues impacting the admission process
  • Maintain patient confidentiality at all times
  • Provide patients with HIPAA information and documentation
  • Verify and obtain eligibility and benefits for primary and secondary insurances
  • Perform pre-certification on non-Medicare patients before treatment
  • Work closely with billing personnel to obtain and verify necessary information for billing purposes
  • Research questions related to charge sheets and file them in financial records
  • Distribute billing information and necessary documents to the billing department daily
  • Send patient operative reports to referral sources and physicians within 72 hours of completed procedures
  • Ensure appropriate signatures are included on all necessary chart forms
  • Inspect patient charts post-procedure, obtain physician dictation, and file in medical records
  • Prepare and type routine correspondence, form letters, and reports
  • Answer telephones and route calls
  • Greet visitors and patients, demonstrating a positive attitude and professionalism
  • Distribute faxes, memos, and emails to the appropriate parties
  • Make copies of correspondence and other printed matter
  • Print patient schedules and pull patient charts daily
  • Maintain and purge medical records in an organized manner, obtaining records as requested or indicated
  • Maintain effective lines of communication with peers and interface with other healthcare providers and facilities
  • Pick up and sort mail/faxes daily, arranging for package pickup and delivery
  • Participate in staff meetings and communicate issues related to quality of care
  • Inventories, orders, and stocks office supplies, equipment, forms, and medications as directed by supervisors
  • Ensure log books and tracking systems are updated and accurate in accordance with policy and procedure
  • Maintain the waiting room, ensuring it is clean and free of debris
  • Escalate issues to supervisors for resolution as necessary
Requirements
  • High School Diploma/GED required
  • 2 years' related experience in front office or administrative experience in a medical office
  • Minimum of 6 months relevant experience, preferably in a medical setting with insurance billing
  • Proficient in the use of computers and related software, such as Microsoft Office
  • Exceptional communication, organizational, and planning skills
  • Outstanding customer relations and interpersonal skills
  • Ability to handle multiple tasks simultaneously
Working Conditions

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Travel may be required. The work environment is characteristic of a healthcare facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials.