Assistant Hotel Operations Manager

5 days ago


Chicago, Illinois, United States The Facilities Group Full time

About the Role: As a Front Office Team Lead at The Facilities Group, you will play a crucial role in delivering exceptional guest experiences and driving business success. You will lead a team of front office staff, providing guidance, support, and training to ensure they meet the highest standards of customer service.

  • Main Responsibilities:
  • Lead and manage front office staff, ensuring efficient and effective operations.
  • Maintain accurate records, including guest accounts, reservations, and room inventory.
  • Develop and implement procedures to improve front office operations and enhance guest satisfaction.
  • Collaborate with other departments to ensure seamless communication and effective problem-solving.
  • Key Qualifications:
  • 3-5 years' experience in a hotel front office position, preferably as a supervisor or manager.
  • Excellent leadership, communication, and organizational skills.
  • Able to work independently and as part of a team.
  • Fluent in English, both spoken and written.

Compensation: The estimated salary for this role is $65,000 - $90,000 per year, depending on experience.



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