Luxury Hotel Operations Manager

3 days ago


Chicago, Illinois, United States The Peninsula Hotels Full time
About Us:

The Peninsula Hotels is a luxury brand committed to delivering exceptional guest experiences. We are dedicated to creating memorable moments for our guests, and we invite you to join our team as a Night Manager.

Why Work with Us:

  • Be part of a Five Star Five Diamond luxury brand
  • Work in a fast-paced and dynamic environment
  • Enjoy exceptional health benefits package and 401(k) with company match

Responsibilities:

  • Ensure that all overnight and early morning accommodations have been secured for our guests.
  • Coordinate and direct staff for Group Arrivals or Group Departures during the night shift.
  • Meet and greet VIP arrivals/departures during the night shift.
  • Manage sellout efficiencies and control availability of Rooms Inventory including securing alternate room accommodations in the event of overbooking situation.
  • Perform routine rounds of the hotel to ensure safety and security regulations are in place.
  • Successfully complete night audit and month end procedure.
  • Support and monitor the performance of staff and ensure proper documentation of employee records.

Requirements:

  • Minimum 2 years of managerial experience in a similar luxury property role.
  • Familiarity with PMS/Opera software and knowledge of the Housekeeping department is desirable.
  • Ability to work under pressure, prioritizing tasks effectively and maintaining excellent organizational skills.
  • Fluent English language skills, both written and spoken.

Salary: $60,000 - $80,000 per annum, depending on experience.

Benefits:

  • 10 vacation days per year
  • 9 paid holiday days per year
  • 5 Chicago Paid Sick Leave days per year
  • 5 Chicago Paid Leave days per year
  • Complimentary employee meals
  • Discounted parking
  • Discounted and complimentary room nights at The Peninsula Hotels
  • 50% restaurant discount
  • 50% discount on spa services
  • 25% discount on spa retail
  • 80% company-paid medical, dental, and vision coverage
  • Complimentary life insurance
  • Complimentary long-term disability
  • Retirement plan with 5% company match


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