Luxury Hotel Operations Manager
3 days ago
The Peninsula Hotels is a luxury brand committed to delivering exceptional guest experiences. We are dedicated to creating memorable moments for our guests, and we invite you to join our team as a Night Manager.
Why Work with Us:
- Be part of a Five Star Five Diamond luxury brand
- Work in a fast-paced and dynamic environment
- Enjoy exceptional health benefits package and 401(k) with company match
Responsibilities:
- Ensure that all overnight and early morning accommodations have been secured for our guests.
- Coordinate and direct staff for Group Arrivals or Group Departures during the night shift.
- Meet and greet VIP arrivals/departures during the night shift.
- Manage sellout efficiencies and control availability of Rooms Inventory including securing alternate room accommodations in the event of overbooking situation.
- Perform routine rounds of the hotel to ensure safety and security regulations are in place.
- Successfully complete night audit and month end procedure.
- Support and monitor the performance of staff and ensure proper documentation of employee records.
Requirements:
- Minimum 2 years of managerial experience in a similar luxury property role.
- Familiarity with PMS/Opera software and knowledge of the Housekeeping department is desirable.
- Ability to work under pressure, prioritizing tasks effectively and maintaining excellent organizational skills.
- Fluent English language skills, both written and spoken.
Salary: $60,000 - $80,000 per annum, depending on experience.
Benefits:
- 10 vacation days per year
- 9 paid holiday days per year
- 5 Chicago Paid Sick Leave days per year
- 5 Chicago Paid Leave days per year
- Complimentary employee meals
- Discounted parking
- Discounted and complimentary room nights at The Peninsula Hotels
- 50% restaurant discount
- 50% discount on spa services
- 25% discount on spa retail
- 80% company-paid medical, dental, and vision coverage
- Complimentary life insurance
- Complimentary long-term disability
- Retirement plan with 5% company match
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