Senior Hotel Operations Manager, Chicago
6 days ago
Overview
We are seeking a Senior Hotel Operations Manager to lead our team at The Westin Michigan Avenue Chicago. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of the hotel, ensuring exceptional guest experiences and maximizing revenue.
Salary Range
The salary range for this position is $225,000 to $308,000 annually. We offer a comprehensive benefits package, including health insurance, 401(k) plan, and paid time off.
Job Description
The Senior Hotel Operations Manager will be responsible for:
- Developing and Implementing Business Strategies
To maximize customer satisfaction, profitability, and market share, you will stay up-to-date with industry trends, monitor competitor strengths and weaknesses, and develop business plans aligned with Marriott's global strategic plan.
Leading the Property Leadership TeamYou will hold the property leadership team accountable for successful delivery of business plans, experiment with new ideas, and evaluate the success of business strategies to inform future enhancements.
Fostering Sales and Marketing EffortsYou will work closely with the sales and marketing team to develop revenue-generating strategies, identify new business leads, and leverage Marriott demand engines to their full potential.
Talent Management and Organizational CapabilityYou will create a cohesive and high-performance executive committee, coach team members, and develop learning and development opportunities for employees.
Ensuring Compliance with Company and Brand StandardsYou will verify property compliance with legal, safety, operations, labor, and Marriott brand product and service standards, conduct quality assurance audits, and ensure employees are appropriately trained.
Required Skills and Qualifications
To be successful in this role, you will need:
- A minimum of 8 years' experience in hotel operations, sales, and marketing or a related field.
- A bachelor's degree in Business Administration, Hotel and Restaurant Management, or a related major.
- Excellent leadership and communication skills.
- Ability to analyze business data and make informed decisions.
- Strong problem-solving and conflict resolution skills.
Benefits
In addition to the salary range mentioned above, we offer a comprehensive benefits package, including:
- Comprehensive health insurance.
- 401(k) plan with up to 5% company match.
- Paid time off (including sick leave where applicable).
- Life insurance.
- Group disability insurance.
- Travel discounts.
- Adoption assistance.
- Paid parental leave.
- Health savings account (except for positions based out of or performed in Hawaii).
- Flexible spending accounts.
- Tuition assistance.
- Pre-tax commuter benefits.
- Other life and work wellness benefits.
Others
We are an equal opportunity employer and believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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