Butler - Luxury Hospitality

1 month ago


New York, New York, United States Cipriani Full time
Job Summary

We are seeking a highly skilled and experienced Butler to join our team at Cipriani. The ideal candidate will possess excellent interpersonal skills, a strong attention to detail, and the ability to work independently and as part of a team.

Key Responsibilities
  • Provide exceptional service to VIP guests, ensuring their needs are met and exceeded.
  • Coordinate and execute daily operations, including planning and executing events, managing guest requests, and maintaining a high level of cleanliness and organization.
  • Assist with unpacking, organizing, and maintaining guests' wardrobes, including polishing shoes, spot removals, brushing, pressing, or performing minor repairs upon request.
  • Ensure rooms are well-stocked with amenities and uphold cleanliness standards.
  • Stock and maintain VIP suites for any specifications and communicate with all necessary departments to ensure a consistent level of service.
  • Respond promptly and professionally to any guest complaints or concerns.
  • Maintain a high level of confidentiality and professionalism.
  • Ensure compliance with brand standards, hotel policies, and guest service procedures.
Requirements
  • Bachelor's degree preferred.
  • At least 2 years of experience as a Butler, housekeeping, Maitre d', or Server in a luxury or fine dine environment.
  • Knowledgeable and proficient in all aspects of food & beverage and personal valet services.
  • Strong interpersonal skills, with the ability to communicate effectively and professionally with guests, colleagues, and management.
  • Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks in a fast-paced environment.
  • Ability to work independently and as part of a team, demonstrating reliability, flexibility, and a positive attitude.
  • Proficiency in basic computer skills, including knowledge of scheduling software and point-of-sale systems.
  • Flexibility to work a variety of shifts, including evenings, weekends, and holidays as required.
  • Commitment to upholding the highest standards of customer service, professionalism, and integrity.
Physical Activities and Requirements
  • Ability to stand for extended periods and work in a fast-paced environment.
  • Endurance to withstand long hours of standing, walking, and repetitive motions.
  • Lift and carry objects weighing up to 50 pounds.
  • Flexibility to bend, stoop, reach, and perform physical tasks.
  • Adherence to proper lifting techniques and ergonomics to prevent strain or injury while performing job duties.
Intent and Function of Job Descriptions

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer.

Cipriani is an equal opportunity employer.



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