Patient Access Associate 3

2 months ago


Reston, Virginia, United States Inova Full time

Job Summary

The Patient Access Associate 3 provides exceptional service by identifying customer needs and exceeding customer expectations. This role involves performing assigned duties related to patient admissions and scheduling for medical procedures. The incumbent verifies and enters insurance information and authorization/referral requirements into databases. They also counsel patients on financial liability using available financial counseling tools to achieve maximum reimbursement for patient services. Additionally, they ensure a safe patient care environment to the fullest potential, contributing to team goals.

Key Responsibilities

  • Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
  • Provides direct/honest feedback between team members in a non-punishing manner.
  • Explains insurance benefits and patient liability through the use of appropriate communication methods/styles.
  • Supports scheduling activities by conducting pre-service activities such as insurance verification/submission.
  • Gathers information about customer complaints in a courteous and professional manner.
  • Troubleshoots individual admission issues in collaboration with other departments/staff.
  • Identifies and communicates payroll authorization and referral requirements.
  • Delivers an acceptable volume of work with high levels of accuracy.
  • May perform additional duties as assigned.

Requirements

Experience - 2 years of healthcare patient access experience or 2 years of experience in a healthcare revenue cycle.

Education - High School diploma or equivalent.



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