Service Desk Professional

17 hours ago


East Syracuse, New York, United States Ajilon Full time

Become a Service Desk Professional at Ajilon and make a difference in the lives of our customers. In this role, you will handle customer inquiries, provide solutions to their problems, and ensure their satisfaction. Your duties will include verifying customer billing information, shipping addresses, and routing escalated calls to the Call Center Supervisor when necessary. To excel in this position, you must possess strong communication and problem-solving skills.

Key Responsibilities:
  1. Answer customer inquiries and resolve issues promptly and efficiently
  2. Verify customer billing information and shipping addresses
  3. Escalate complex issues to the Call Center Supervisor as needed

The estimated salary for this role is $48,000 per year, which may vary depending on your location and level of experience. We are looking for a dedicated and customer-focused professional to join our team.



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