Housekeeping Associate

3 days ago


Mesa, Arizona, United States Courtyard Phoenix Mesa Gateway Airport Full time

Job Summary:

The Room Attendant is a key member of our housekeeping team at Courtyard Phoenix Mesa Gateway Airport. As a Room Attendant, you will be responsible for maintaining clean and attractive guestrooms while providing exceptional service to our guests.

Responsibilities:

  • Housekeeping: Thoroughly clean guestrooms according to our high standards, ensuring a clean and comfortable environment for our guests.
  • Pre-Cleaning Duties: Complete all pre-cleaning duties, including setting up the housekeeping cart with guest supplies, cleaning supplies, and linen.
  • Trash and Linen Removal: Remove all trash and dirty linen from guestrooms and hallways, maintaining a clean and tidy environment.
  • Public Areas: Keep all hallways, public areas, and closets clean, neat, and vacuumed, ensuring a positive impression for our guests.
  • Cart Restocking: Restock the housekeeping cleaning cart for the next day's use, ensuring all necessary supplies are available.
  • Chemical Bottles: Replenish chemical bottles as needed, maintaining a clean and safe environment for our guests and staff.
  • Lost and Found: Handle items for 'Lost and Found' according to our standards, ensuring all lost items are properly documented and returned to their owners.
  • Maintenance Repairs: Report any maintenance repairs immediately to the Housekeeping Supervisor/Manager, ensuring prompt attention to any issues.
  • Guest Satisfaction: Ensure overall guest satisfaction by providing attentive, courteous, and efficient service to all guests.

Qualifications:

  • Education: High School diploma or equivalent and/or experience in a hotel or a related field preferred.
  • Physical Demands: Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • Communication: Ability to stand during entire shift and effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.


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