Operations Manager

2 weeks ago

San Antonio, Texas, United States Miner Corp Full time
Job Summary

The Operations Manager will be responsible for overseeing all aspects of operations and service delivery for the self-perform service branch across the assigned territory, which includes San Antonio and Austin. This position reports to a Director of Operations.

Key Responsibilities
  • Communicate job expectations, plans, and results to team members.
  • Prioritize repairs and make quick decisions to minimize customer downtime.
  • Work with staff to reduce customer downtime and improve overall service delivery.
  • Develop and maintain a culture of safety that meets or exceeds company standards.
  • Recruit and train high-quality technicians to ensure excellent customer service.
  • Maintain a high standard of quality customer repairs and customer service.
  • Initiate, coordinate, and enforce systems, policies, and procedures to ensure efficient operations.
  • Resolve personnel and service problems by analyzing data, investigating issues, and recommending solutions.
  • Initiate and foster a spirit of cooperation and teamwork within and between departments.
  • Provide excellent customer service by answering questions and responding to requests from internal and external customers.
  • Maintain a safe, clean, and organized work environment by educating and directing personnel on the use of all control points, equipment, and resources.
  • Stay up-to-date with industry developments and best practices by attending educational workshops, reviewing professional publications, and participating in professional societies.
  • Facilitate mentor training for individuals who will be responsible for training new employees.
Requirements
  • Experience managing service personnel and teams.
  • Strong management skills and excellent interpersonal skills.
  • Excellent verbal, analytical, organizational, writing, and presentation skills.
  • Proven ability to thrive in a fast-paced, technology-driven service environment.
  • Ability to work with individuals from diverse backgrounds and with diverse needs and across remote offices.
  • Extensive skills in Microsoft Office Products.
  • Exceptional organizational skills and the ability to work independently and in a team environment.
  • Innovative leadership, communication, delivery, consultative, partnership, and team-building skills.
  • High School Diploma or GED required; Associates degree or higher preferred.
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to wear approved Personal Protective Equipment (PPE), carry tools, use hands to maneuver, handle or feel, and hear and talk. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision and the ability to adjust focus. Employees must maintain a high level of self-awareness about their surroundings due to the high level of high voltage AC/DC power in the work environment.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work is performed in various locations, including warehouses, distribution centers, manufacturing plants, refineries, and hospital settings. Employees may work with co-workers side-by-side with a moderate level of activity being performed. Exposure to high voltage AC/DC power is very common in many work environments. The noise level in the work environment is moderate to high.

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