Sales Support Liaison

3 days ago


Shelby, North Carolina, United States Casco International Inc Full time
Job Title: Customer Service Ambassador

Are you passionate about delivering exceptional customer experiences? Do you have a knack for building strong relationships and solving problems creatively? If so, we encourage you to apply for the Customer Service Ambassador position at Casco International Inc.

The estimated salary for this role is $50,000 - $70,000 per year, depending on experience.

About the Job:

In this role, you will serve as the primary point of contact for our clients, providing them with timely and effective support throughout their journey. You will work closely with cross-functional teams to resolve issues, implement solutions, and drive customer satisfaction.

  • Manage incoming calls, emails, and chat requests from clients.
  • Listen actively to client concerns, ask clarifying questions, and provide empathetic responses.
  • Escalate complex issues to senior leadership or subject matter experts when necessary.
  • Analyze client feedback and make recommendations for process improvements.

Requirements:

To succeed in this role, you will need:

  • A high school diploma or equivalent required; 1-3 years of customer service or sales experience preferred.
  • Strong problem-solving and analytical skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Proficiency in CRM software and other relevant tools.

Benefits:

Casco International Inc offers a competitive compensation package, including a comprehensive benefits program, opportunities for professional growth, and a collaborative work environment.



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