Client Service Advocate
6 days ago
We are seeking a highly skilled Client Service Advocate to join our team at Casco International. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues in a timely and professional manner.
About the Role:
- Provide prompt and professional service to clients via phone, email, or other communication channels.
- Take ownership of client issues and follow through to resolution, ensuring a high level of customer satisfaction.
- Collaborate with internal departments to achieve organizational goals and resolve customer complaints.
- Foster positive relationships with clients, account managers, and sales teams as the primary point of contact.
- Maintain up-to-date knowledge of our products, services, and customer service policies.
- Document client interactions and compile documents as necessary.
Requirements:
- High school diploma or equivalent required; associate degree or higher preferred, along with a minimum of 5+ years of previous client service experience or business office experience.
- Excellent communication skills, both written and verbal.
- Proficiency in Microsoft Office suite of products.
- Ability to multitask with accuracy, demonstrate strong organizational skills, and maintain a calm and polite demeanor in stressful situations.
Estimated Salary Range: $55,000 - $70,000 per year, depending on location and experience.
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